Job Description

Job Summary

We are seeking a dedicated and enthusiastic Call Center Representative to join our team. This role is essential in providing exceptional customer service and support to our clients. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to handle inquiries efficiently. Multilingual abilities are a plus, as we strive to serve a diverse clientele.

Duties

Respond to incoming calls from customers, addressing inquiries and providing accurate information. Perform data entry tasks, ensuring all customer interactions are documented accurately in our systems. Maintain a high level of phone etiquette while communicating with clients. Analyze customer needs and provide appropriate solutions or escalate issues as necessary.

Job Requirements

Postsecondary education with at least 60 approved credits, or an Associate's or Bachelor's degree. Availability to work rotating shifts between 8:00 a.m. and 8:00 p.m., Monday through Sunday, including weekends and holidays. Experience in customer service, preferably in call centers or within the healthcare field. Good computer and data entry skills. Clear, professional, and empathetic communication. Ability to work under pressure and handle multiple tasks.
Job Type: Full-time

Pay: $11.00 - $11.50 per hour

Expected hours: 40 per week

Work Location: In person