Job Description

Time Proof USA was founded by some of the home remodeling industry's most respected leaders. We have quickly become America's fastest-growing home improvement company--providing roofing solutions to homeowners across the country. Our rapid growth is driven by one mission: to deliver uncompromising quality, dependable service, and lasting peace of mind to every customer we serve.



As a

Call Center Representative

you'll be the voice of

Timeproof USA

, connecting with homeowners over the phone and introducing them to our premium roofing solutions. You'll create interest, educate customers on how our products protect and enhance their homes, and schedule qualified appointments for our Sales Representatives -- no hard selling, just genuine conversations and strong connections!

What You'll Do

Make outbound calls

to homeowners through warm leads -- no cold calling from scratch!*

Answer inbound calls

to address customer inquiries and deliver exceptional customer service

Educate prospects

by conducting brief, over the phone product demonstrations on TimeProof's roofing services -- no pressure selling.*

Qualify interested homeowners

and schedule follow-up appointments for our Sales Representatives.

Meet and exceed daily/weekly KPIs -

dials per hour, appointments set, conversion rates, etc

Overcome objections

and guide homeowners through the benefits of residential roofing projects

What's In It for You

$21hr + bonuses

-- Top performers earn $25hr-$35hr after bonuses

Full Benefits Package -

Medical, Dental, Vision, 401k and PTO

Paid training

and mentorship from industry-leading experts

Growth opportunities

-- advance to Senior Caller, Team Lead, Call Center Manager, or Regional Director positions

High-energy, supportive team culture

built on integrity, recognition, and fun

Flexible full time AND part time opportunities:

8am-5pm with rotating weekends (Full Time) 11am-7pm with rotating weekends (Full Time) 8am-12 noon with rotating weekends (Part Time) 3pm-7pm with rotating weekends (Part Time)

What It Takes to Succeed

Strong communication skills

-- clear, upbeat, and confident on the phone.

Resilient and positive attitude

-- you can handle objections and keep your energy high.

Basic computer literacy

-- comfortable navigating CRMs, phone systems, scripts, and Microsoft office applications Ability to submit to and pass a

Background Check

Ability to adapt and thrive

in a high call volume environment

About Us:

TimeProofUSA is redefining the future of roofing. With fire-safe materials, sustainable technology, and a leadership team backed by decades of success in home remodeling, we're building smarter, safer homes that stand the test of time.



Our core values--People First, Innovation, Customer Obsession, Integrity & Craftsmanship, and Profit Fuels Our Future--aren't just words on a wall. They drive how we build, lead, and win together.