Call Center Representative Customer Service Representative
La Mirada, CA, US, United States
Job Description
Benefits:
401(k) Competitive salary Health insurance Paid time off Training & development
Benefits/Perks
Competitive Compensation Paid Time Off Career Growth Opportunities
Job Summary
We are seeking a friendly and professional
Call Center Representative
to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.Responsibilities
Receive inbound calls and place outbound calls Identify the reason for the customer's call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Upsell products and services when appropriate Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED Previous experience as a Call Center Representative or Customer Service Representative in a similar role is preferred Excellent phone and verbal communication skills Understanding of active listening techniques Familiarity with Customer Relationship Management (CRM) programs Ability to work well under pressure * Highly organized with the ability to prioritize projects and manage time effectively
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Job Detail
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Job IdJD6225830
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IndustryNot mentioned
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Total Positions1
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Job Type:Part Time
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Salary:20.0 24.0 USD
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Employment StatusPermanent
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Job LocationLa Mirada, CA, US, United States
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EducationNot mentioned