Job Description

Join Our Team

We're not your average Insulation company.

We're growing fast, breaking records, and setting new standards across the industry. We don't just care about performance--we care about impact. We've built a company where top techs thrive--and now we're hiring more.

If you have a

track record of leading high-performing teams

and are looking for a

leadership role where you can make a real impact

, this is your opportunity.

Why Join Attic Construction?

Competitive Salary: $50,000 - $70,000 Performance Bonuses & Incentives Paid Time Off Opportunities for Career Growth & Leadership Development

About the Role

The

Manager

will be responsible for leading a team of

Call Center Representatives

, managing daily operations, and ensuring high call conversion rates. This role requires

strong leadership, process optimization, and a focus on results

to drive revenue and customer satisfaction.

Key Responsibilities

Lead, train, and coach a team of

Call Center Representatives

Manage a

high volume of inbound and outbound calls

Monitor team performance and optimize

call conversion rates

Handle escalated customer issues and ensure service excellence Work closely with technicians to coordinate

efficient scheduling and dispatching

Maintain accurate records and utilize

CRM software

Develop strategies to

improve efficiency, drive sales, and increase retention

What We're Looking For

3+ years of call center management experience (Construction or home services experience preferred) Proven leadership skills with the ability to coach and develop teams Strong decision-making and problem-solving abilities Fast and accurate typing (45+ WPM) Tech-savvy, with experience using Microsoft Suite Ability to work in a fast-paced, performance-driven environment Must pass a pre-employment drug screen & background check

What's in It for You?

Competitive salary + performance-based bonuses Leadership role with growth potential State-of-the-art call center and technology Supportive and collaborative team culture Incentive bonuses and professional development opportunities
Join our growing team as a Call Center Manager to lead with enthusiasm, innovate processes, and elevate our customer service standards. Your leadership will shape an energized team dedicated to excellence--making every customer interaction memorable!

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

Paid time off
Work Location: In person