Job Description

Internal Call Center Loan Officer - Multiple Locations (TX, FL, NJ)
Our client is seeking experienced and entry-level Internal Call Center Loan Officers to join a growing, high-volume lending team. These roles offer the stability of a national mortgage company combined with strong earning potential through a tiered commission structure.
Ideal candidates are licensed, driven, and comfortable working in a fast-paced, dialer-based environment managing inbound and outbound leads.
Key Responsibilities
Manage incoming and outbound calls from lead sources such as LendingTree.
Educate and prequalify borrowers for HELOCs, refinances, and cash-out products.
Structure and present loan options that meet customer needs and comply with company guidelines.
Maintain consistent contact and follow-up with clients throughout the loan process.
Achieve monthly production and quality goals.
Maintain accurate documentation and CRM notes on all interactions.
Qualifications
Active NMLS license (state required).
Comfortable working with dialer systems and high-volume outbound leads.
Experience with HELOC and cash-out refinance loans preferred.
Ability to thrive in a structured, metrics-driven sales environment.
For less experienced LOs (1-3 years): on-site role required.
For experienced LOs (4+ years): hybrid or remote may be considered.
Must reside within commuting distance of one of the call centers in DFW, Jacksonville, or Mount Laurel.
Compensation & Schedule
Hourly: $18/hr + commission (retroactive tiers):

• 1-2 loans: 40 bps
• 3-6 loans: 60 bps
• 7+ loans: 75 bps

Average Annual Income: $110,000
Top Performers: $225,000-$250,000
Schedule: 9:00 a.m.-6:00 p.m. or 11:00 a.m.-8:00 p.m.
Weekends: Voluntary unless production targets are not met
Employment Type: W-2 with full benefits
National Mortgage Staffing does not determine the salary, requirements, or qualifications for this position. All criteria are set by our client and must be followed exactly.

Skills Required