Call Center Bilingual Spanish

North Liberty, IA, United States

Job Description



Call Center - Bilingual Spanish
Job Number : 218457


Join Forbes\xe2\x80\x99 2023 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive\xe2\x80\x99s bilingual call center team. You\xe2\x80\x99ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you\xe2\x80\x99ll be provided computer equipment and in-depth training. Job opportunities:

  • Bilingual Customer Service Representatives support customers\xe2\x80\x99 inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
  • Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you\xe2\x80\x99ll also offer customers additional products
Must-have qualifications
  • Two years of post-secondary education or higher
  • Instead of the above, two years of relevant work experience
  • Fluent in Spanish and English (verbal and written)
Training starts: December 2023 and January 2024 Schedule: Most schedules will include a weekend day and evening hours after completion of training Work from home office requirements
  • Designated workspace free from noise and other distractions
  • High-speed internet at your expense unless otherwise required by law
  • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
  • All Progressive hardware you receive needs to be connected to a surge protector
Compensation
  • $19.50 or $21.00 per hour depending on the role you are selected for
  • Gainshare bonus up to 8% - 16% (depending on position) of your eligible earnings based on company performance
  • An additional 10% when you work evening or weekend hours
  • Performance-based rewards
  • Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role
Benefits
  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance
Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/


Job : Contact Center

Primary Location : United States-Iowa-North Liberty



Schedule : Full-time

Employee Status : Regular

Work From Home : Yes

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Job Detail

  • Job Id
    JD4352806
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    North Liberty, IA, United States
  • Education
    Not mentioned