Call Center Agent (tax/finance/banking/insurance/telecommunications)

Phoenix, AZ, United States

S R INTERNATIONAL INC

42 Current Jobs Openings

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Job Description

MUST HAVES:

Candidates MUST be located within 1 hour of Phoenix or Tucson.
Candidates must be able to attend 1st day orientation in person.
Must have the ability to work a flexible schedule as dictated by business needs within operating hours 7:45am to 5:15pm, Monday through Friday.
Training is an intensive 3 weeks from 8:30am to 5pm.
Spanish-speaking

SOAZ - Posting ID # 5103 -AZDOR - Call Center Agent (100% Remote)
Description
Responsible for professionally and courteously serving customers by handling all inbound
telephone calls pertaining to Individual and Business-related tax compliance, delinquency and
general information requests.
Responsibilities:

Answering incoming phone calls in a fast-paced environment
Resolving Tier 1 level issues
Reviewing taxpayer accounts
Verifying, gathering and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Submitting requests for payment arrangements
Documenting actions taken into multiple systems
Participating in all team engagement activities
Meeting performance expectations

Skills Required:

Strong ability to multitask
Basic use of Microsoft Word, Excel and Google Workspace
Basic math skills are required - addition, subtraction, multiplication and division.
Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving
Goal oriented
Organized

Experience Required:

Previous two positions should each be at least one consecutive year in a fast-paced call
center.
National call centers in industries such as finance/banking, insurance,
telecommunications (not technical support)

Experience Preferred:
Experience with participating in process improvement activities
Education Required:
High school diploma or equivalent
Education Preferred:
Associate's degree or higher