Job Description

Job Overview

As a Call Center Representative at PanOncology, you will be the first point of contact for patients seeking assistance or information. Your primary goal will be to provide exceptional service and resolve inquiries in a professional and efficient manner.

Duties

Handle inbound and outbound calls in a timely manner Provide information about locations and services Resolve complaints or issues Maintain accurate records of interactions Follow communication scripts when handling different topics Identify and escalate priority issues

Qualifications

Experience in customer service or a call center environment is preferred Strong communication skills, both verbal and written Ability to analyze situations and provide appropriate solutions Must be bilingual capabilities are advantageous Knowledge of phone etiquette and office procedures
Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: No more than 40 per week

Benefits:

Health insurance Paid time off
Work Location: In person