Call Center Agent
Phoenix, AZ, US, United States
Job Description
Position Summary
The
Call Center Agent
will provide exceptional customer service by handling inbound calls related toindividual and business tax compliance, delinquency, and general inquiries
. This role requires strong communication, multitasking, and problem-solving skills, as well as the ability to work efficiently in a fast-paced virtual environment.Key Responsibilities
Professionally handle high-volume
inbound calls
from taxpayers. ResolveTier 1 customer issues
regarding tax compliance and payments. Review taxpayer accounts and update information in multiple systems. Educate customers ononline services and current tax policies
. Submit and trackpayment arrangement requests
. Document actions and maintain accurate records in the system. Participate inteam meetings and performance improvement initiatives
.Required Qualifications
High School Diploma or equivalent
.Minimum 1 year of consecutive experience
in a fast-pacedcall center
environment. Previous experience withnational call centers
(finance, banking, insurance, or telecom preferred). Strong communication (verbal & written) and interpersonal skills. Ability to multitask, problem-solve, and retain new information quickly. Proficiency withMicrosoft Word, Excel, and Google Workspace
. Reliablehardwired internet connection
and ability totransport computer equipment
(2 monitors, micro desktop, keyboard, headset, etc.).Preferred Qualifications
Bilingual (Spanish-speaking)
is a plus.Associate's degree
or higher. Prior experience inprocess improvement or customer service excellence
.Additional Information
Candidates must
pass background, fingerprint, and Arizona tax filing checks (last 5 years)
. Must attendin-person orientation
on the first day. Short-term job history or unrelated experience will not be considered.Job Types: Full-time, Contract
Pay: $20.00 per hour
Expected hours: 40 per week
Work Location: Remote
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Job Detail
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Job IdJD5744391
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:USD
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Employment StatusPermanent
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Job LocationPhoenix, AZ, US, United States
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EducationNot mentioned