Job Description

Call Center Agent

Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence!

In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing medical and surgical vision care services throughout Iowa. At Wolfe Eye Clinic, we create Better Vision for a Better Life.


We have an immediate opening for a full-time Call Center Agent on-site in our Marshalltown office.


Schedule:

Monday - Friday 8:00 am - 5:00 pm

Responsibilities include:

Answering telephone calls in a clear professional manner. Directing telephone calls accordingly. Making, canceling, and rescheduling patient appointments. Gathering, verifying, and entering demographic information. Making outbound calls as needed. Maintaining patient records according to HIPAA guidelines. Effectively interacting with co-workers, physicians, and patients. Performing other duties as needed.
Qualifications include:

Ability to demonstrate strong patient service skills. Ability to effectively enter information into a variety of computer programs. Ability to portray a professional attitude and appearance. Ability to demonstrate strong verbal and written communication skills. Ability to work independently and as part of a team. Ability to thrive in a fast pace, high-call volume environment. Ability to work M-F between the hours of 8:00 AM and 5:00 PM

Previous experience in a call center or medical office required.


If you are interested in being part of a quality-driven organization while receiving a competitive wage, daytime work hours, M-F work schedule, and benefits (health and dental, 401k, paid time off, etc.), please apply.

EOE