Job Description

Landry\xe2\x80\x99s has several open positions for Hotel Reservation Agents to support our Golden Nugget Hotels and Casinos. This position is centered out of the Golden Nugget Hotel and Casino in Laughlin, NV, but will be a formal work from home position. Work from Home will be done upon satisfactory completion of on-site training*.

We need high caliber, experienced individuals to join our organization. If your skills and talents are a match for our needs, we can open the door to career opportunities!

Essential Duties/Responsibilities:

• Answer all incoming calls in a friendly, energetic and efficient manner.
• Answer all incoming calls for all Golden Nugget properties.
• Provide guests with information concerning the hotel amenities and services.
• Obtain the necessary information from guest and utilize Casino Marketing Place (CMP) and Lodging Management System (LMS) to input reservations
• Suggest relevant upsells and convert calls into reservations

Requirements:

• The ideal candidate will have at least one (1) year of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
• Effective in following and achieving department sales goals.
• Knowledgeable on options offered by the hotels and upsell those options. Willing to learn as options change.
• Exceptional Customer Service skills are essential for this position.
• Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once in a fast-paced environment.
• Detail-oriented, energetic and self-motivated, able to type efficiently and accurately at a rate of 30 WPM.
• A speed-test will be required to confirm at-home capability. 30mbps minimum download speed is required.
• Experience with LMS/AS-400 is required.
• Intermediate computer skills required, i.e. Web Browsing, Email, Typing
• MS Outlook, Excel and Word
• Expectation of fulfilling a minimum 2 weeks of training depending on applicant.

Rate of Pay: Earn $14.00+ per hour including monthly incentives. Increased hourly pay rate of $16.00 per hour for hours after 6:00pm PST, weekend and corporate-recognized holiday shifts.

Hours: Hours of operation, 6:00am \xe2\x80\x93 9:00pm, 7 days a week. Most shifts are 12:30pm- 9:00pm including weekends with opportunities to change schedules based on performance.

Landry\'s is a multinational, diversified restaurant, hospitality, gaming, and entertainment conglomerate based in Houston, Texas. The company operates more than 500 high-end and casual dining establishments around the world, including well-known concepts, such as Landry\xe2\x80\x99s Seafood, Bubba Gump Shrimp Co., Rainforest Cafe, Morton\xe2\x80\x99s The Steakhouse, The Oceanaire, McCormick & Schmick\xe2\x80\x99s, Mitchell\xe2\x80\x99s Fish Market, Chart House, Saltgrass Steak House, Claim Jumper, and Mastro\xe2\x80\x99s Restaurants. The company also operates a group of signature restaurants, including Vic & Antony\xe2\x80\x99s, Grotto, Willie G\xe2\x80\x99s, and others. The gaming division includes the renowned Golden Nugget Hotel and Casino concept, with locations in Las Vegas and Laughlin, NV, Atlantic City, NJ, Biloxi, MS, and Lake Charles, LA. The entertainment and hospitality divisions encompass popular destinations, including the Galveston Island Historic Pleasure Pier, Kemah Boardwalk, Aquarium Restaurants, and other exciting attractions, coupled with deluxe accommodations throughout the Houston and Galveston area, including the Westin Hotel in downtown Houston, the Kemah Boardwalk Inn and Luxurious San Luis Resort, including the Hilton and Holiday Inn located on Galveston Island.

Company
Golden Nugget
City
Laughlin
State
NV
ZipCode
89029
Auto req ID
185421BR