Job Description

Technical Business Analyst-Salesforce

Wilmington, Delaware-Hybrid

Monday to Friday 8:00 a.m. to 5:00 p.m.

Candidates for this position must be eligible to work in the United States without sponsorship. Time on-site or time zone may be necessary based on business need.

Summary:

We are seeking a highly motivated individual for our team. This role is responsible for managing and optimizing our Salesforce instance, as well as analyzing business requirements and translating them into effective Salesforce solutions while considering the broader system landscape.

Some of the things you will be doing:

Salesforce Administration: + Configure and maintain the Salesforce instance, including customizations, integrations, and upgrades.
+ Manage user access, roles, permissions, and security settings within the Salesforce platform.
+ Develop and maintain Salesforce applications, workflows, reports, and dashboards based on business requirements.
+ Monitor system performance, troubleshoot issues, and implement optimizations and best practices.
+ Collaborate with development teams to ensure seamless integration of Salesforce with other systems and applications.
+ Stay up to date with Salesforce releases, new features, and industry best practices, and share knowledge with stakeholders.
Business Analysis: + Work closely with business stakeholders across various departments to understand their needs, processes, and pain points.
+ Conduct requirements gathering sessions, including interviews, workshops, and process walkthroughs.
+ Analyze business requirements and identify opportunities for process improvements and automation through Salesforce and other core systems.
+ Design and validate proposed Salesforce solutions in collaboration with stakeholders and technical teams, considering the broader system landscape.
+ Articulate business requirements and proposed solutions clearly and concisely to both technical and non-technical audiences.
Solution Implementation and Adoption: + Collaborate with development teams to implement Salesforce solutions, ensuring alignment with business requirements, best practices, and integration with other core systems.
+ Facilitate user acceptance testing and provide training and support to end-users.
+ Drive the adoption of new Salesforce solutions by creating user guides, knowledge base articles, and delivering training sessions.
+ Continuously gather feedback from users and stakeholders to improve existing solutions and identify new opportunities for optimization across systems.
Cross-Functional Collaboration: + Act as a liaison between business stakeholders, technical teams, and external vendors, facilitating effective communication and collaboration.
+ Participate in project meetings, provide insights and updates on business requirements and Salesforce solution design.
+ Coordinate with cross-functional teams, such as IT, operations, sales, finance, accounting, and support, to ensure alignment and seamless integration of Salesforce solutions with other core systems like ServiceNow and SAP.

What technical skills, experience and qualifications do I need?

Bachelor's degree in business administration, Information Systems, or a related field. Salesforce Administrator certification (or equivalent experience) is a bonus Minimum of 3 years of experience in Salesforce administration and/or business analysis roles. Strong analytical, problem-solving, and critical thinking skills. Experience with SQL/SOQL and relational databases highly preferred. Proficient with Excel and Power Query. Excellent communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical stakeholders. Familiarity with business process analysis, modeling, and optimization methodologies. Knowledge of Salesforce development best practices, including workflows, approval processes, and automation tools. Understanding of integration technologies and principles (e.g., web services, APIs, data synchronization). Familiarity with core systems like ServiceNow, SAP, and their integration capabilities with Salesforce. Ability to work collaboratively in a team environment and manage multiple priorities effectively. * Strong organizational and time management skills, with a keen attention to detail.