Job Description

Summary/Objective

At R.I.A. Federal Credit Union, the primary focus of the Business Services Lead is to improve the financial well-being of our members. The Business Services Lead is responsible for providing support to business members with their deposit accounts and related services. This role focuses on account setup, maintenance, and servicing of business deposit products while delivering exceptional service and ensuring compliance with regulatory requirements. This is accomplished through:

Relationships:

Building relationships is integral to the success of R.I.A. As a community credit union, R.I.A.'s Business Services Lead will invest the time to get to know members and take care of their needs while finding opportunities to improve their financial well-being.

Integrity:

In an era of big banks and big data, operating with integrity is becoming a more difficult trait to find in a financial institution. An R.I.A. Business Services Lead is committed to handling members' finances and data in a manner that is ethical, transparent, and professional.

Action:

Not content with "business as usual," R.I.A. is action oriented. From helping a member solve a financial challenge to positively impacting the community through volunteering and sponsorships, R.I.A. is motivated to action.

Essential Functions

Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions

1. Business Account Services & Member Support:

a. Assist business members with opening, updating, and servicing deposit accounts such as business checking, savings, money market, and certificates.


b. Support and educate members on business banking services such as ACH origination, remote deposit capture, online banking enrollment and fraud prevention tools.

c. Identify and recommend credit union products and services that support the financial needs of business members.

d. Respond to member inquiries via phone, email, and in-person, providing accurate and timely information on account activity and available services.

2. Documentation & Compliance Management:

a. Process account-related documentation including signature cards, account agreements, and tax forms, ensuring accuracy and regulatory compliance.

b. Ensure proper collection of required documentation, including EINs, business licenses, articles of incorporation, and beneficial ownership forms.

c. Maintain compliance with internal policies and applicable regulations (e.g., BSA/AML, CIP, and OFAC).

d. Maintain accurate records and documentation for all interactions and account changes.

3. Account Maintenance & Internal Collaboration:

a. Perform account maintenance and updates, including ownership changes, account closures, and service modifications.

b. Collaborate with internal departments such as Compliance, Operations, and Business Lending to support account activity and resolve issues.

Competencies

Leadership Business/Lending/Legal Acumen Confidentiality Financial Acumen Ability to problem solve. Respectful Collaborative Trustworthy Ethical Adaptable Attention to detail, accuracy, and solid organizational skills. Strong written and verbal communication skills Above average skills in Microsoft Outlook, Word, Excel, and File Management Interested in people and helpful attitude Ability to work independently and complete tasks with little and/or no supervision. Ability to work with disgruntled people and in stressful situations Professional appearance, speech, and mannerisms Dependable and timely Relates well to employees at all levels; relationship-builder.

Supervisory Responsibility

No supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


While performing the duties of this job, the employee is regularly required to spend considerable time sitting at a desk, complete work using a computer, regularly answer phone calls, and interact with employees at all levels of the organization. The employee will occasionally lift and move up to 25 pounds.

Travel

Less than 10% travel is expected for this position, some local travel in the Quad City area.

Required Education and Experience

1. High school diploma or GED required; associate degree or coursework in business or finance preferred.

2. 3-5 years of experience in financial services, banking, or credit union operations; business account experience preferred.

3. Familiarity with business deposit account types and structures (LLC, Sole Proprietor, Corporation, etc.).

4. Understanding of key regulations and compliance requirements, such as BSA/AML and CIP.

EEO Statement

R.I.A. Federal Credit Union believes in equal employment opportunity for all employees and applicants for employment. Our company's success depends on the effective utilization of qualified individuals regardless of their race, creed, color, religion, sexual orientation, age, ancestry, national origin, disability, military or veteran status or any other characteristic protected by law. We will not discriminate on the basis of these characteristics in a personnel action including, but not limited to, hiring, training, promotions, transfers, demotions, benefits, compensation, discipline, termination and any other conditions or privileges of employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time to adjust and adapt to the changing needs of the business.