Job Description

Copper River Shared Services is hiring a Business Process Analyst to work in our Project Management Office. This individual will analyze current business processes and workflows as well as develop process maps and recommend areas for improvement.

This position will be on-site in Chantilly, VA.

Responsibilities (include but are not limited to):

• Conduct detailed analysis of existing business processes and workflows within Shared Services and across the Family of Companies.
• Collaborate with Shared Services departments and Operating Company Leads to understand their business processes, identify inefficiencies, and recommend opportunities for improvement.
• Create and maintain comprehensive documentation of existing processes to include developing process maps, flowcharts, and diagrams to visualize workflows.
• Ensure processes comply with customer and company proposed standards.
• Assist with prioritizing and executing projects for ongoing business improvements and recommend solutions that align with the organization\'s strategic objectives.
• Develop training materials and provide training on new processes; maintain updated process documentation and standard operating procedures (SOPs).
• Gather data and analysis of Key Performance Indicators (KPIs) and communicate findings to stakeholders.
• Use best practices to carry out business process analysis, re-engineering, process measurements and change management activities.
• Assess the use of technology and automation to streamline processes and support the testing of workflow automation.

• Bachelor\'s degree in Information Technology, Business or Engineering or a related field; supplemented by 7+ years proven experience as a Business Process Analyst or similar role; or any equivalent combination of education, training and experience which provides the requisite knowledge, skills, and abilities to perform this job.

• Advanced skills in MS Tools particularly Excel and Visio
• Excellent and effective communication skills
• Experience in Project / Program Management
• Strong working knowledge and understanding of ISO 9001:2015
• Experience with Business Analytics (PowerBI or Tableau)
• Experience with workflow automation, particularly with requirements gathering and testing
• Experience with SharePoint is a plus

Copper River