Job Description

The Opportunity:

We are seeking a

Business Operations & Strategy Program Manager

to lead the design and execution of a predictive, proactive, and preventative operating model for IT Service Operations. This role partners closely with IT leadership and operational teams to define strategy, establish best practices, and drive execution of large-scale service transformation initiatives.



The ideal candidate brings a strong background in operational strategy, IT service management, and enterprise transformation, with the ability to translate vision into actionable programs and measurable outcomes.

Role:

Business Operations & Strategy Program Manager

Experience:

6-9 Years

Work Location:

Phoenix, AZ

Project Duration:

12+ Month Contract

Key Responsibilities:

Define and lead strategic programs focused on transforming IT service operations Design and implement proactive, predictive, and preventative servicing operating models Partner with stakeholders to develop roadmaps, execution plans, and success metrics Drive cross-functional alignment to ensure initiatives are delivered effectively and on schedule Provide hands-on guidance in process design, operational execution, and change management Leverage ServiceNow capabilities to enable scalable and data-driven service operations Identify best practices and operating models based on prior transformation experience Support adoption of new servicing models across IT teams and stakeholders

Required

Qualifications

:

Senior-level experience in business operations, strategy, or program management Proven experience leading enterprise operational transformation initiatives Strong experience working with IT Service Management and service operations teams Hands-on experience with ServiceNow platforms and implementations Ability to operate at both strategic and execution levels Strong stakeholder management and communication skills

Preferred Qualifications:

Experience with Nexthink or similar digital experience monitoring platforms Familiarity with proactive or predictive IT operations models Experience supporting internal IT organizations during large-scale change initiatives Knowledge of ITIL-based service management frameworks



Technologent is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled - for reasonable accommodations, please contact us at hr@technologent.com



Technologent is a Global Provider of Edge-to-Edge? Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure, business continuity, data protection, service automation and orchestration, continuous intelligence, monitoring, connectivity, collaboration and cybersecurity. These practices are supported by our professional services, digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs, we enable your organization to be more agile, responsive and competitive. Technologent empowers your company to ascend to the next level in IT.



Headquartered in Irvine, CA, Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent, organizations benefit from the highest caliber of professionals, committed to delivering exceptional business outcomes backed by unmatched service and support.