Job Description

Position Summary

The Business Operations Analyst plays a critical role in supporting field operations by serving as a connective point between Corporate Business Operations, Accounting, and Division leadership. This role focuses on enabling efficient execution through strong systems support, process coordination, data visibility, and administrative structure for assigned locations and divisions.

While the role reports into Corporate Business Operations / Accounting, its day-to-day impact is operational--ensuring jobs are set up correctly, workflows move forward without friction, and teams have the tools, information, and support they need to operate efficiently.

The primary objective of this position is to support the opportunity-to-cash process by improving operational flow, data accuracy, and cross-functional coordination between the field and corporate teams.



Key Responsibilities

Business Operations & Process Support

Support job setup, maintenance, and coordination in the ERP system in partnership with Division Managers Assist with weekly billing preparation by ensuring job data, tickets, and supporting documentation are complete and accurate Monitor workflow status for tickets, timesheets, and approvals, proactively following up to keep processes moving Serve as a systems and process support resource for Operations within ERP and timekeeping platforms Track and administer the timekeeping system for assigned teams Coordinate inventory tracking and quarterly inventory counts

Reporting, Data & Operational Insight

Develop and maintain reports and analytical tools that support operational visibility and better decision-making Assist leadership with access to accurate, timely information related to job progress, labor tracking, and operational performance Support process documentation and continuous improvement efforts across operations and business systems

Administrative & Team Support

Assist Division Managers with ticket setup, scheduling coordination, and dispatch support Organize and schedule meetings, site coordination, and operational touchpoints as needed Prepare recurring reports, presentations, and training materials Additional tasks as assigned

Financial & Compliance Support (Enabling Function)

Help maintain consistency and accuracy in data used by Corporate Accounting (without direct A/R ownership)

Knowledge, Skills & Abilities

Strong understanding of business operations, systems, and workflow coordination Experience working within ERP, timekeeping, or operational systems High proficiency in Microsoft Office, particularly Excel Excellent organizational skills with strong attention to detail and follow-through Ability to analyze information and identify process improvements and efficiencies Comfortable learning and adapting to new tools, systems, and technologies Clear and professional written and verbal communication skills Ability to build strong working relationships across Operations and Corporate teams Strong multitasking skills with the ability to manage competing priorities and interruptions High level of discretion and professionalism in handling company information Service-oriented mindset with a proactive, solutions-focused approach

Education & Experience

High School Diploma or GED required Associate's or Bachelor's degree in Business, Operations, Accounting, or related field preferred, but not required 3-5 years of experience in business operations, operations support, accounting support, or a related role preferred Entry-level candidates with strong aptitude, systems experience, and operational exposure may be considered

PROtect Perks & Benefits

Medical, Dental, and Vision Insurance HSA/FSA with Company Match 401(k) with up to 4% Company Match (100% vested immediately) Paid Time Off (PTO) Free Mental Health Courses and Resources Free Financial Coaching and Education Clear Career Advancement Opportunities Continued Education Reimbursement Relocation and Travel Opportunities Referral Bonuses for Top Talent Business Development Bonus Opportunities * Monthly and Annual Safety Competitions with Prizes