Job Description

Business Office Manager - Join Our Team!

Are you a detail-oriented leader with a passion for organization and service? As the Business Office Manager, you'll oversee the daily operations of the business office, ensuring smooth processes and exceptional service. This role blends leadership, teamwork, and meaningful interaction with residents, families, and the public.

What You'll Do:

Lead and manage accounts receivable, billing, census data, and third-party agency coordination Oversee resident trust funds using RFMS and maintain confidential records Ensure timely collection of resident accounts Organize and evaluate office operations for efficiency and effectiveness Verify insurance coverage and ensure accurate billing practices Supervise and support business office staff, recommending improvements as needed Foster a positive team environment and celebrate team successes

What You'll Bring:

College degree in a related field (preferred) Strong knowledge of Medicare, Medicaid, private insurance, managed care, and financial processes Proficiency in Microsoft Office; experience with PointClickCare and RFMS Ability to make independent decisions and solve problems Excellent written and verbal communication skills Professional, friendly demeanor with strong interpersonal skills Ability to plan, organize, and implement office procedures effectively

Perks & Benefits:

(Benefit eligibility may vary based on employment status such as full-time, part-time, or PRN)

Comprehensive health, dental, vision, life & disability insurance Company-sponsored educational opportunities (e.g., wound care and IV certification for nurses) Career advancement opportunities 401(k) with company match through Fidelity Tuition reimbursement

Pleasant Lake Villa - Parma

Rooted in the Community:

Pleasant Lake Villa is proud to serve the Parma community with a tradition of excellence in care. We're more than a facility--we're a trusted partner in health and healing.

Our Mission:

"Our Family Caring for Yours" means treating every team member like family. We believe in creating a supportive, respectful, and growth-oriented environment where you can thrive both personally and professionally.

What We Offer Employees:

A strong sense of purpose and community Opportunities to grow your career in skilled nursing, assisted living, rehab, long-term care, and hospice Full-time nurse practitioner support and interdisciplinary collaboration A workplace that values your unique contributions and encourages continuous learning

We See You as a Whole Person:

Just like our residents, our team members have physical, emotional, social, and intellectual needs. We're committed to supporting your well-being and helping you succeed.

We are an Equal Opportunity Employer and consider all applicants for positions without the regard to race, color, religion, sex, national origin, age, national orientation, age, sexual orientation, marital or veteran status, or non-job related handicap or disability.

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