Job Description

Shift

: Clinic is open Monday- Friday 7:00 am - 5:00 pm. No weekends and no holidays.

Department

: MOI Orthopedic Clinic - Columbia, MO

Compensation

:

Base Pay Range:

$22.00 - $34.74 per hour, based on experience

ABOUT THE JOB

MU Health Care is looking for a confident, people-focused leader who thrives in a fast-paced clinical environment and finds purpose in helping teams deliver exceptional patient experiences. The ideal candidate is a natural communicator who builds trust between providers, staff, and patients with professionalism and compassion. They bring strong problem-solving skills, keen attention to detail, and sound decisions that keep operations running smoothly. This individual takes pride in mentoring others, fostering collaboration, and creating a positive, solutions-oriented workplace culture. Above all, they are driven by MU Health Care's mission to provide excellent, patient-centered care through teamwork, innovation, and integrity.

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes' Best-in-State Employers seven years in a row, and that's largely a result of the incredible culture and team we've built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger -- to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system -- the only in mid-Missouri -- is home to seven hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions -- with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

Health, vision and dental insurance coverage starting day one Generous paid leave and paid time off, including nine holidays Multiple retirement options, including 100% matching up to 8% and full vesting in three years Tuition assistance for employees (75%) and immediate family members (50%) Discounts on cell phone plans, rental cars, gyms, hotels and more See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

Act as liaison between management, health care providers, and support staff to ensure communication between these groups. Instruct and advise support staff on changes in policies, procedures, or working standards.

Assist in the training and orientation of Patient Service Representatives and/or Patient Account Representatives. Perform all aspects of unit-specific tasks to ensure all tasks of the revenue cycle are completed. Supervise functions of office staff and assist with personnel-related activities including interviewing, hiring, disciplining, and termination process.

Maintain accurate provider schedules in the computer system. Complex
decision-making and problem resolution.

Monitor daily workflow and production, adjusting priorities, employee
scheduling, and operations as necessary to ensure effective services are being provided. Recommend changes in operations to Clinic management to improve efficiency.

Coordinate the procurement of non-clinical equipment, supplies, and forms
necessary to ensure efficient office operations. Create and monitor cash logs, cash received reports, and deposit slips. Maintain compliance with the
institution's cash handling policies.

Ensure patient satisfaction by investigating and responding to patient problems and complaints.

Ensure prompt delivery of patient services and other activities, assisting in
implementing improvements and enhancements to promote efficient patient flow.

Ensure the success of the referral and pre-certification process.

Monitor registration errors or reported documentation/coding issues and ensure communications between providers and front desk staff.

Resolve billing issues of varied complexity.

Oversee and perform accurate daily reconciliation of batched daily work. Oversee the performance of charge capture and payment posting.

Provide resources for patient's financial needs.

Develop, coordinate, and maintain daily staffing schedules to ensure the
appropriate level of unit coverage and continuity of care.

Monitor time and attendance in alignment with MU Health Care policies and
practices, ensuring accuracy of records and timely submittal/approval for
payroll purposes.

May complete unit/department-specific duties as outlined in department documents.

REQUIRED QUALIFICATIONS

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Four (4) years of experience in customer service; two (2) of the four (4) years of experience must be in a physician's office, hospital admissions, or revenue cycle. Education may be used in lieu of all experience.

PREFERRED QUALIFICATIONS

Associate's degree in business. Supervisory experience. Experience in a
physician's office, hospital admissions, or patient accounts.

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.