Job Description

Join our

Support Center

and be a pivotal resource to our field and distribution teams --where innovation, cross-functional collaboration, and career growth come together in an exciting environment!

Location

: Support Center, 6600 S Bermuda Rd, Las Vegas, NV 89119

Schedule:

Monday - Friday, Weekends as needed, 40-50 hours per week

Pay: 90,000 - 110,000

Job Type

: Full Time

Benefits

Employee Discount Employer-Paid Life Insurance Flex Time Off Disability Insurance Medical, Dental, and Vision Insurance Paid Parental Leave 401(k) with company match

Job Summary

The Business Analyst - Supply Chain Systems reporting into Director of Enterprise Applications; acts as the bridge between business operations and technical teams, ensuring that supply chain systems effectively support buying, planning, distribution, and logistics functions. This role is responsible for gathering and translating business requirements into system solutions that drive efficiency, accuracy, and process automation across the supply chain ecosystem.

Job Responsibilities

Partner with business stakeholders to analyze and document requirements for supply chain system. Translate business needs into functional specifications, process flows, and system configurations to support planning and buying operations. Support the implementation, testing, and deployment of new systems and enhancements, ensuring alignment with business objectives. Conduct data validation, user acceptance testing (UAT), and post-implementation reviews to ensure system accuracy and performance. Collaborate with IT, vendors, and business teams to troubleshoot issues, streamline workflows, and improve system usability. Maintain up-to-date process and system documentation to support ongoing training and change management. Job Requirements
Bachelor's degree in information systems, Computer Science, Business Administration, or a related field. 5+ years of experience in business analysis, application support, or systems implementation within supply chain environments. In-depth supply chain knowledge in areas such as receiving, shipping, ASN, using sortation system, cycle counts, physical inventory, labor management, creating manifest, carton labels, ticket printing etc is essential for this role. Proven experience gathering and documenting business requirements for enterprise applications. Strong analytical and problem-solving skills with attention to detail. Excellent communication, stakeholder management, and documentation skills. Experience with process automation, data integration, and system optimization is a plus. Ability to manage multiple priorities and collaborate with cross-functional teams.

Definitions of Success

Requirements Quality: Accurate and complete requirements that lead to efficient development and minimal rework. Project Delivery: On-time completion of assigned deliverables and successful implementation of system enhancements. Data Accuracy: Reliable, validated data supporting core merchandising and planning decisions. Process Efficiency: Measurable improvements in productivity and planning cycle times. Stakeholder Satisfaction: Achieve an average stakeholder satisfaction score of 8.5+/10 for responsiveness, system knowledge, and solution effectiveness.

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.