Job Description

Johnson Brothers is a national family-owned wine, spirits, and beer distributor. We've been providing exceptional service to our customers since 1953, representing the world's most famous brands in the beverage industry. We are seeking a new Business Analyst focusing on sales processes and tools including CRM technologies. This role is responsible for facilitating discussions with all levels of the organization to define details to achieve expected outcomes and working as a liaison between business and information technology.

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Key Responsibilities

Obtain a deep understanding of relevant business area(s) to be able to recommend solutions and build high-quality requirements. Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards. Shape business requirements by making recommendations and suggesting alternatives to proposed solutions. Translate conceptual user requirements into clear, detailed functional requirements. Work with business and delivery teams to prioritize requirements. Manage requirements scoping throughout the delivery process. Create artifacts as appropriate, including business case documentation, scope documentation, and process flows. Support delivery teams as they develop, test, and deploy solutions. Review delivery team output to ensure requirements are correctly interpreted; define and execute test cases. Identify and assist in prioritizing opportunities to streamline business processes. Collaborate to develop test cases and scripts for defined business requirements. Complete testing in the agreed upon timelines and deadlines. Execute all test cases and report defects, define severity and priority for each. Provide support through assigned tasks to assist in resolving issues identified by business users including after hours if necessary. Collaborate to implement solutions. Project Support and project management for smaller efforts.

Skills and Competencies

Experience determining the explicit and implicit needs and requirements of various stakeholders. Ability to quickly learn the objectives, structures, operations, and policies of a new business area. Strong problem resolution, negotiation, and influencing skills. Demonstrated ability to engage both developers and business partners to achieve target outcomes. Proven interpersonal skills Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing. Experience creating documentation such as business case documentation or business requirements summaries. Adaptability and a willingness to learn new skills. Experience with agile development methodologies and agile planning tools such as Jira.

Qualifications

Bachelor's degree (or equivalent years of experience). 3-5 years of experience in business analysis. Background in Sales processes and technology including CRM, Dimensional Insights, Pocket Advantage, Experience using productivity tools including Visio, PowerPoint, Excel, JIRA, ServiceNow and others Business analysis certification (e.g. CBAP) is preferred.

POSITION QUALIFICATIONS:

Johnson Brothers is committed to providing equal employment opportunity and equal treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Johnson Brothers makes employment decisions based solely on the basis of qualifications for the job.


The expected pay range for this role is $68,316- $103,000. Pay is based on several factors including, but not limited to, labor markets, education, experience, certifications, etc. Johnson Brothers offers eligible team members and their dependents comprehensive health benefits and programs, which include medical, dental, vision, life insurance, health savings and flexible spending accounts. Other benefits for eligible team members include 401(k) with an employer match, short term disability coverage, company-paid long term disability insurance, generous paid time off (PTO) plans and paid parental leave.

Worker Sub-Type:

Regular

Time Type:

Full time