Job Description

Our services impact EVERY Montanan!
MISSION STATEMENT
To be the nation's most citizen oriented, efficiently administered, state tax agency.
The Montana Department of Revenue administers almost 40 state taxes, property appraisals, alcoholic beverage laws, cannabis laws, and unclaimed property for the state of Montana. The Information Management and Collections Division serves Montana citizens and businesses through processing tax returns, refunds, and payments timely and accurately, integrating improved technology to enhance the user experience, increasing electronic filing, resolving overdue debt, and collection other state debt.
What We Can Offer You
The State of Montana's comprehensive benefits package includes:

• Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits.
• Free health care for employees and eligible family member at Montana Health Centers.
• Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources.
• Retirement plans- The State currently contributes 9.17%, vested after 5 years of continuous employment.
• Paid vacation- starting at 15 days a year.
• Sick leave- 12 days a year.
• 11 holidays, including a floating holiday, which can be used any time.
• Flexible hours.
• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.

Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue.
DUTIES
Job Overview:
This position resides in the of . Duties include coordinating the ongoing planning, process analysis, development, implementation, and monitoring of the unit and divisions activities, methods, and systems to collect outstanding tax liabilities or data. The incumbent provides consultation, technical assistance, training, and outreach to internal and external users to promote effective program and system operations. This includes overseeing system research, enhancement, validation, readiness, and reporting projects. The position resides in the Statewide Collections and Program Planning. The position reports to the Statewide Collections and Program Planning Unit Manager. This position does not supervise other staff.
Knowledge of:
Debt collection processes and the Federal Fair Debt Collection Practices Act
Accounting practices
Contract management
Data management
Business administration
Information systems management
Communications
Program management and project planning
Public communication principles
System and program support
State and federal tax laws, rules, and regulations
Skills in:
Research and analysis
Technical troubleshooting
Escalation and support techniques
Accuracy and attention to detail
Conflict resolution
Microsoft programs and other data base applications
Written, Verbal, and interpersonal communication
You would be a great fit for this position if you have:
Demonstrate self-motivation and follow instructions
Provide timely customer service
Handling multiple priorities under deadlines
Organize multiple tasks
Very detail oriented
Follow instructions
Interpret complex business structures, interrelated accounting systems, methodologies, and financial reports.
Working Conditions

• Work hours may exceed 40 hours from time to time, including weekends.
• May need to work at a computer daily for 8 or more hours at a time.
• Office environment
• Lifting is infrequent, less than 50 pounds.
• Some travel may be required.

To be considered for any DOR position, applicants must complete and submit their application online, and upload any required documents. DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.
***This is an incomplete list of job duties. For a complete job description please contact Human Resources. ( or 406-444-9858)
(All computer systems and tax guidelines will be trained on the job.)
REQUIRED APPLICATION MATERIALS
Please submit the following application material:
Resume
Cover letter
Complete state application
Submissions incomplete or missing relevant materials will not be reviewed or considered.
Special Requirements
Eligibility for employment will be subject to the following:
Criminal Background Checks. Circumstances involving convictions will be reviewed.
Tax status must be current. Circumstances involving tax status issues will be reviewed.
Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.
REMOTE/TELEWORK: This position may be eligible to work from an approved worksite, however the successful candidate must be a primary resident of Montana as a condition of employment. This position would be required to report to a Department of Revenue office assigned by the supervisor. Employees must meet and sustain Department of Revenue telework eligibility requirements and supervisor's approval to participate in the DOR Telework Program. Fulltime telework is not available.
This position does require you to be in-office.
Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.
Successful applicants are required to successfully pass DOR tax and background check(s).
Qualifications
EDUCATION / EXPERIENCE
The minimum level needed on the first day of work is:
Other combinations of education or experience are evaluated on an individual basis.
Experience should include advance computer skills or office operations and remittance processing technologies.

Skills Required