Job Description

Buerkle Automotive , the premier Twin Cities Hyundai Dealer, is looking for highly motivated self-starters to join our team-orientated Hyundai service department as a:


Full-Time Express Service Advisor

Performance Pay Plan! You are in control of your bonus! (Potential to exceed $75,000/year) Same schedule every week! Schedule Includes Saturdays. 4- 10 hours per day.

Mid-level position - excellent opportunities for career growth and advancement! This is a 'feeder' position that many of our career senior Service Advisors started at.


Current or previous experience in the hospitality industry? Many of the customer service skills you've developed are a great fit in the automotive service industry!


Full training program in a process-oriented service drive that will set YOU up for SUCCESS!


Amp up YOUR automotive career at Buerkle Hyundai - Apply online NOW!


What we offer you!

Highly Competitive Pay Plan (base pay plus commission) with expected compensation potential to exceed $50,000/year Bonus and Incentive pay opportunities Overtime opportunities available Same schedule every week (includes Saturday) - No Sundays! Opportunity for a CAREER - not just a job! Medical / Dental / Vision / Life / Disability Insurance Employer paid life insurance 401k Plan with company match Paid Time Off with 90 days of service Paid holidays Paid training & uniforms Volunteering opportunities Opportunities for career growth & advancement

What you offer us!

You are a people-person; naturally happy, enjoys people and has an outgoing personality. You enjoy meeting the challenges of serving customers when things get busy (fast-paced environment). You are self-motivated and enjoy working with a team. You naturally maintain a positive attitude. You are organized and remember the details matter. You have developed great customer service skills. You effectively communicate with customers and co-workers.

Job Duties include:


Create vehicle repair orders for regular maintenance and minor repairs. Describe available options, compute cost and time estimates, and accept payment while maintaining high customer satisfaction standards.

Handle customers efficiently and effectively from appointment to pick up. Properly document customer requests for communication to technicians. Advise customers of needed work and help them make informed decisions. Progress check repair orders throughout the day. Book repair orders making sure everything is correct and complete. Quality check work making sure it is fixed right the first time. Inform customer when work is complete, inform customer what was done and why, and make future recommendations.

If you possess the ability to reach and/or exceed individual/team goals and objectives while maintaining the highest ethical standards, please apply online.


NEXT STEP: Please submit a resume via the online APPLY NOW button


OR


Stop by and complete an application at the Dealership, and meet John, Hyundai Service Manager.


Buerkle Hyundai


3360 Highway 61 N


White Bear Lake, MN 55110


Visit www.buerklehonda.com to learn more about Buerkle Honda - the premier Twin Cities Hyundai Dealer!


We are an equal opportunity employer.


Applicants must have a valid driver's license and possess an acceptable driving record.


Job Type: Full-time


Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Relocation assistance Vision insurance

Ability to commute/relocate:

White Bear Lake, MN 55110: Reliably commute or planning to relocate before starting work (Required)

Experience:

Service writing: 1 year (Preferred)

License/Certification:

Driver's License (Preferred)

Work Location: In person

Customer service skills:

Service Advisors deal with suppliers, provide estimates and schedule appointments, so being courteous and friendly is essential. They also need to be able to handle customer complaints diplomatically and politely.

Communication skills:

As a liaison between the customer and technician, a Service Advisor needs to be able to clearly explain the technician's repair recommendations to customers while communicating customer needs to technicians.

Comprehension skills:

Service Advisors should be able to comprehend customers questions and concerns as well as what is being said when technicians give complex service recommendations.

Engineering and mechanical expertise:

Having extensive knowledge in these areas is essential when looking over complex technical documents, ordering online and speaking with technicians.

Troubleshooting skills:

Service Advisors need to be able to think on their feet and quickly resolve issues when customers change their minds about service work, repairs are running behind schedule or parts arrive late. *

Math and writing skills:

Service Advisors prepare and calculate estimates so having good math and writing skills are an essential part of the job.