Job Description

BSA Fraud Investigator Department: BSA / Fraud Management Employment Status: Non-Exempt - Benefited Location: Lodi Supervises Others: No Salary: $20.73 - $28.05 - Commensurate with experience and qualifications F&M Bank believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the organization to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of our endeavors. Job Summary This individual researches and investigates high risk transactions to identify and prevent probable fraud and documents results of actions taken to support fraud trending and reporting. Fraud Investigators are each individually assigned and responsible to complete either a daily Guardian Officer or Large Item Report. Once daily reports are complete, other ancillary duties will be assigned by the BSA/Fraud Team Lead or Manager. Fraud cases will be investigated and appropriate action will be taken if fraud is confirmed and reported immediately to BSA/Fraud Management. Fraud case analysis will also be performed by this individual to identify cases that may be linked to fraud rings, mutual suspect(s) or fraud type. This individual ensures all job responsibilities are performed accurately, timely and efficiently while providing exemplary customer service. He/she must demonstrate the ability to handle daily business workflow and assigned tasks with complete accuracy. This individual must meet strict time constraints dictated by F&M Bank policy and procedures while adhering to Federal Reserve guidelines. Major Responsibilities

• As assigned, thoroughly and concisely disposition large dollar check(s) or Guardian alerts and include all relevant information related to reason for specific action taken. Complete assigned alerts or disposition of check(s) within established timeframes.
• Interact with branches and customer(s) to validate information or to confirm the check\xe2\x80\x99s validity.
• Analyze customer transactions to identify fraudulent activity such as account takeover, new account fraud, identity theft or any other fraudulent activity. Take appropriate action to prevent or mitigate financial loss to the Bank.
• Work and resolve cases involving account suspects/victims using Guardian Officer (fraud prevention system) or large item report by performing all investigations related to account compromise, new account fraud, or other fraudulent account activities. Including but not limited to:
• Restricting account (s) by placing a full balance hold to prevent any further fraudulent checks from clearing the account.
• Identify opportunities for monetary recoveries by identifying suspected fraud checks in the account that may potentially be late returned.
• Placing alert messages on the account to alert branch employees of identified fraud activities.
• Communicating with the domicile or transacting branch regarding the account disposition and inherited risks.
• Demonstrate a full understanding of fraud trends and methodologies. Provide necessary counseling and education regarding theft cases to potential victims.
• Work to identify existing fraud trends by analyzing accounts and transactions for patterns. Report possible trends to BSA/Fraud Manager and Team Lead.
• Responsible for identifying enhancements or improvements to the Guardian Officer Application parameters and recommending changes to the system to the BSA/Fraud Department Manager.
• If assigned, review all bi-weekly 314(a) reports from FinCEN to determine if there are any matches on the core processing system. Report any findings to BSA/Fraud Manager for escalation to Executive Management.
• If assigned, review risk rating sheets to ensure forms are concise and complete. Contact the branch for corrections and required follow-up. Track exceptions.
• If assigned, research and identify correct NAICS codes for customer CIF records.
• Must be proficient in and able to use various Bank & related PC applications including, but not limited to the following: Windows, Outlook, SilverLake, Streamline, Vertex, Image Archive, Word, Excel, Access and Report Retrieval. Individual must be able to keep abreast of new and updated system applications.
• Plans, organizes and complete tasks in timely and efficient manner. Knowledgeable and proficient able to problem solve. Assist with the development of streamlining department processes & procedures as needed.
• Provide excellent customer service when handling branch and customer telephone calls. Ensure that telephone calls and written correspondence are handled timely, efficiently and in a professional manner. When applicable, effectively and properly communicate verbally and/or in writing with branch personnel and customers. Interactions with customers are to be conducted in a personalized, efficient, courteous and professional manner.
• Adhere to and maintain customer confidentiality in accordance to F&M Bank\xe2\x80\x99s Privacy Policy.
• Complete other duties as assigned.

Education & Skills Required Education and Experience

• Two to three years banking experience preferred.
• Possess a broader range of banking knowledge with some background knowledge/experience of financial fraud to work some of the more detailed fraud cases preferred.
• The ability to effectively communicate orally and in writing in a professional and effective manner with customers and bank personnel.

Skills

• Excellent problem solving ability.
• Ability to organize projects, prioritize workflow and complete multiple tasks simultaneously and accurately.
• Must have above average written and verbal communication skills with emphasis on correct English grammar.
• Must demonstrate ability to exercise independent judgment, initiative and tact in dealing with management, supervisors, staff and the general public.
• Must present a professional, business-like manner and appearance.

F&M Bank - We are an equal opportunity employer. This organization participates in E-Verify - Esta Organizaci\xc3\xb3n Participa en E-Verify Job Type: Full-time Pay: $20.73 - $28.05 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Banking: 3 years (Required)
• BSA: 3 years (Required)
• Excellent Problem Solving: 1 year (Required)

Work Location: One location

• Health insurance