Job Description

4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.

At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. Providing our employees with job training and opportunities for growth, development, and advancement. We take pride in fostering a safe environment for all employees in our climate-controlled plants.

Summary:

A Branded Website Supervisor will demonstrate the ability to work independently and within a team environment. In this position, one must be detail oriented and demonstrate sound judgement with superb time management skills. They will manage the Branded Website team and make sure that the team communicates and provides support to the Printer Bridge/Zoo customers in a timely and professional manner. They will work with the Director of Customer Relations in planning updates to the platform, feature upgrades and consistently coming up ways to improve customer experience.

Schedule:

Monday - Friday, eight or more hours per day, five days per week based on business needs. Primary schedule will be 8:00 AM - 5:00 PM

PST

, or similar.

Salary Range:

$70,000 - 80,000 annually


Compensation commensurate with experience.

Tentative Start Date: January 1, 2026


Note: We ask that internal applicants speak with their current manager regarding their interest in this role to ensure transparency and support throughout the application process.


Essential Duties and Responsibilities include the following:

Lead the day-to-day operations of the Branded Website team, providing coaching and direction to drive employee engagement and customer satisfaction. Monitor service levels, productivity, and performance metrics; report trends and results to management. Evaluate team performance and deliver ongoing coaching to enhance customer experience, quality, and efficiency. Serve as the primary point of escalation for complex customer support issues. Manage and assign support tickets for Branded Website customers, ensuring timely and accurate resolution. Partner with the E-Commerce Technical Specialist to understand customer needs and deliver effective solutions. Identify and implement new initiatives to improve customer experience and support business growth. Maintain design standards to ensure templates, elements, and finished solutions function across browsers and screen sizes. Contribute to the development of eCommerce processes, best practices, and digital experience enhancements; stay current on industry trends. Provide customer training, demos, and maintain the Branded Website Learning Center. Process new Printer Bridge registrations in HubSpot, verify customer information, and coordinate contract execution with Legal. Oversee DNS implementation, storefront setup, and coordination with internal teams. Create and maintain customer billing profiles in Recurly, ensuring accurate subscriptions. Guide customers through onboarding, including nameserver updates, storefront access, and initial configuration. Collaborate with 4over Tech and PIAB Tech teams (Jira/Slack) to track and resolve platform, API, and product issues. Review PIAB automated imports related to 4over API product updates and communicate changes to customers. Manage monthly PIAB vendor billing and coordinate invoice processing with Accounts Payable. Work quarterly with the Accounting Manager to approve Zoo BWS commission payouts. Oversee Wix website account access and related update tasks. Participate in bi-weekly Customer Relations Leadership Team meetings and weekly Website Issues & Tickets meetings. Adhere to all safety policies and protocols and maintain a safe working environment. Attend all department/company meetings, as requested. Other duties as assigned.

For an extensive list of responsibilities, duties and physical demands/work environment please refer to the attached .


EXPERIENCE AND QUALIFICATIONS


EDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES:

High School Diploma or GED required. Minimum two (2) years of customer service or customer experience work, with strong resolution and problem-solving skills. One (1)-Two (2) years of printing industry knowledge required. Two (2)-three (3) years of customer support experience specifically within the printing industry. Three (3)+ years of online trade print experience preferred. Strong communication, troubleshooting, and technical problem-solving abilities.

CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:

Leadership Skills: Proven ability to lead, motivate, and manage a team in a fast-paced environment through continuous training and development. Self-Motivation & Accountability: Ability to stay focused on tasks, meet deadlines, and produce high-quality work with minimal supervision. Holding oneself accountable for managing workloads, handling responsibilities, and maintaining professional standards. Critical Thinking & Decision Making: The ability to analyze information, identify problems, and make decisions independently. Confidence in making decisions when working remotely, even when feedback may not be immediately available. Communication Skills: Strong written and verbal communication abilities are vital for remote work. Being clear, concise, and professional in emails, messages, and virtual meetings is critical. Active listening, and the ability to interpret and clarify communication effectively in virtual spaces. Ability to read and understand corporate policies, job-related documents, and written/verbal instructions in English to ensure effective and compliant job performance. Technology Proficiency: (Example) Knowledge of remote work tools like communication platforms (Slack, Zoom, Microsoft Teams), project management software (Trello, Asana, Monday.com), and cloud storage (Google Drive, Dropbox) is essential. Time Management: Self-discipline to manage personal and professional tasks, prioritize work, and avoid distractions at home. Ability to meet deadlines consistently without direct supervision. Adaptability and Flexibility: Being adaptable to rapidly changing situations or project pivots without the support of in-person guidance. Comfortable with new tools and technologies, especially when team needs evolve or new platforms are introduced. Collaboration and Teamwork: Strong ability to work as part of a virtual team. This includes both synchronous (live meetings, chats) and asynchronous (emails, shared documents) communication. Building rapport with colleagues despite the lack of physical presence, maintaining team cohesion and morale.

4over Company History:


4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others.


Health and Life Insurance-

Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care 4over pays 100% of the employee's premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000 Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment

401(k) Retirement Plan

New employees are eligible to enroll the first of the month, following 1 month of employment Semi-annual open enrollment (January 1st and July 1st) Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation Immediate Vesting

Holidays and PTO

9 Paid Holidays Accumulating PTO to be used after 90-days of continuous and active full-time service

4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.