Job Description

Branch Technology Specialist/ Help Desk (230000A7)
Primary Location : UNITED STATES-MD-COLUMBIA
Organization : Equitable
Schedule : Full-time
Description

Description At Equitable, our power is in our people.

We\'re individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you\'ll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential? The Columbia, MD Branch is seeking an entry level, Branch Technology Specialist. This person will report directly to the Branch Manager. Key responsibilities revolve around monitoring and maintaining technology related activities.
Telecommunications

• Updates on RingCentral (additions/removal)
• Ticket creation and escalation
• Keeping database(s) updated
• Liaison for Corporate Network / WiFi Network management

Technology:

• Onboarding Technology systems for new hires
• Troubleshoot hardware/software problems for associates and staff
• Ticket creation and escalation
• Lexmark Scanner/Copier/Printer/Peripheral device support
• Work with Complex Technology Manager on all rollout and technology projects
• Keeping database(s) updated

Security:

• Program and distribute/collect security keys for offices
• Maintain security systems, camera, swipe touch pads, DVR\xe2\x80\x99s etc.

The base salary range for this position is $49,000-$72,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility. For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below. Equitable Pay and Benefits: Equitable Total Rewards Program


Qualifications

Qualifications
Required Qualifications:
Strong technical aptitude
1-2 years of experience in PC Support/IT experience Preferred Qualifications:
Bachelor\xe2\x80\x99s degree preferred
Able to work closely with both the leadership team and advisors
Ability to function independently and work well with a team
Proactive decision-making skills
Strong ability to collaborate
Strong communication skills
Skills Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Diversity, Equity and Inclusion: Demonstrates a commitment to Diversity, Equity and Inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating for change. Role is expected to be in office ABOUT EQUITABLE

At Equitable, we\xe2\x80\x99re a team of over ten thousand strong; committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.

We turn challenges into opportunities by thinking, working, and leading differently \xe2\x80\x93 where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.

We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.

We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.

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Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

NOTE: Equitable participates in the E-Verify program.

If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com.