Job Description

Thanks for your interest in applying to the Bank of Utah. My name is Haley Petersen, and I work as VP Branch Operations Manager. As an introduction to our company, the Bank of Utah was founded in 1952, and is one of Utah's largest privately owned community banks. We were named Nasdaq's Best Bank in Utah for 2025 and a Top 100 Fastest Growing Company.

Our Mission Statement:

We strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.

Job Opening Details:

If our mission statement piques your interest, we encourage you to apply for the currently open position for a

Branch Support Specialist

to work Monday - Friday 8:30-5:30 at our Branch located at 2605 Washington Blvd. Ogden, UT. The

Banking Support Specialist

supports branch operations by leading training and development, maintaining operational policies and procedures, supporting fraud awareness and response, conducting branch audits, and providing operational project support. This role works closely with branch teams and leadership to ensure consistency, compliance, and effective risk management across all locations. In addition, the Banking Support Specialist provides on-site branch support as needed to maintain continuity of operations. Through strong operational expertise and a collaborative approach, this role helps drive operational excellence and a customer-focused culture.

Job Qualifications:

Education:
High School diploma or equivalent required.
Experience:
Minimum of three (3) years of banking experience with a strong emphasis on branch or operational support functions. Demonstrated success in managing operational responsibilities and resolving complex customer inquiries in a regulated banking environment.

Benefits of Working with Us:

Bank of Utah's comprehensive benefits package includes:
Great work-life balance, with a Monday-Friday schedule Competitive pay and benefits, including medical, dental and vision plans 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met) 12 paid bank holidays + paid time off, including paid parental leave Volunteer opportunities to make a difference in the communities where you work and live Awards and recognition to celebrate you and your colleagues for living the bank's values

:

Customer Support: Support branch teams with daily operational tasks and complex customer inquiries via phone and email. Policy & Procedure Management: Create, update, and maintain operational policies and procedures to ensure adherence to regulatory standards and industry best practices. Fraud Management: Identify, report, and respond appropriately to potential fraud activity in accordance with established procedures. Branch Audits: Conduct quarterly on-site branch audits, including review of operational controls and quarterly compliance binders. Project Support: Provide operational support for departmental and organizational projects, ensuring timely and effective execution. Cash Line Balancing: Perform daily balancing of cash lines to ensure accuracy, accountability, and compliance. NSF/OD Processing: Process daily Non-Sufficient Funds (NSF) and overdraft activity to ensure timely and accurate resolution. Non-Posted Transactions: Review and resolve daily non-posted transactions and related discrepancies. Operational Reporting: Review daily operational reports for accuracy, completeness, and compliance. Overdraft Applications: Process overdraft line of credit applications and issue default notices when required. Charge-Off Preparation: Prepare charge-off reports for accounts and overdraft lines of credit. Account Reviews: Conduct reviews and inspections of new accounts and ongoing account maintenance activity. Dormant Accounts: Monitor, review, and manage dormant accounts in accordance with policy and regulatory requirements. Employee Onboarding: Facilitate the onboarding of new employees, including system access, training coordination, and operational readiness. Training & Development: Develop and coordinate training agendas for monthly branch meetings to ensure staff remain informed on operational procedures and updates. Roving Banker Support: Serve as a roving banker by providing on-site coverage at branch locations experiencing short staffing, vacation overlaps, or operational knowledge gaps. Responsibilities include assisting with daily operations, customer service, and other tasks necessary to maintain smooth branch operations. Additional Duties: Perform other duties as assigned to support operational excellence across the organization.
Knowledge, Skills and Abilities
Strong proficiency in using and navigating computerized banking systems and related applications. Excellent organizational skills with the ability to prioritize tasks, manage competing deadlines, and maintain accuracy. Exceptional verbal and written communication skills for professional interaction with customers, branch staff, and internal partners. Demonstrated ability to maintain confidentiality of sensitive customer and organizational information. Ability to manage stress, time pressures, and multiple priorities in a fast-paced, deadline-driven environment. Strong critical thinking, problem-solving, and decision-making skills. Professional, courteous, and customer-focused demeanor. * Ability to collaborate effectively with colleagues to achieve operational goals and deliver a high level of service.