Job Description

The

Branch Manager (BM) leads the branch staff to achieve the strategic initiatives set forth for the branch by the Credit Union. The BM is responsible for maintaining an engaged, operationally sound, high performing team dedicated to improving the financial wellness of its members. The Branch Manager is responsible for the development, training, coaching, mentoring and performance of the associates to ensure they are reaching their goals by understanding and meeting members' needs. In addition, the BM is expected to adhere and hold the member services team accountable to all Credit Union compliance policies, procedures, and practices. The BM will drive the operations of the branch including individual and team sales, quality, consumer lending, new accounts, cash operations, and most importantly member service.

Duties/Responsibilities:

Have advanced knowledge of duties and responsibilities performed as a Member Service Representative; utilize approval limits and privileges appropriately. Take on risk and utilize lending limits while actively mentoring member services team. Have a thorough understanding of the Credit Union's strategic initiatives and align the branch to achieve those goals. Use judgment and decision making skills to protect the Credit Union and its members while teaching the member services team to execute the same behaviors. Develop, implement, and communicate strategic direction and goals for the branch to support the Credit Union's strategic plan. Monitor, analyze, and create branch metrics to determine branch and employee performance towards the Credit Union's strategic initiatives. Assume responsibility for branch performance, branch profitability, and branch staff performance. Offer excellent service to current and potential members who visit the branch and develop the member services team to demonstrate those same behaviors. Build relationships with members by educating them about products and services that are beneficial to their specific needs while teaching the staff to demonstrate those same behaviors. Be a role model and servant leader by demonstrating initiative, responsibility, integrity, professionalism, and dependability. Take initiative within the branch to support the staff and the branch to accomplish their goals. Handle complex situations with confidence, knowledge, and creativity. Use critical thinking skills to solve problems and improve processes, work efficiently, and use time effectively. Seek training opportunities to develop or enhance knowledge. Accept ownership of and remain current on all new and existing information, processes and software. Maintain active passwords for software systems. Maintain regular communication with Manager of Retail Operations to share observations of strengths and areas for development within the branch and other situations as they arrive. Create and support branch promotions, train and develop staff on how to communicate promotions to members, and monitor, analyze, and hold staff accountable for performance results. Assess branch training needs, evaluate employees' skills, and create training development plans. Ensure development and motivation of branch staff to maximize their contribution to the Credit Union and ensure quality work. Oversee performance management of the member services team. Actively coach employees to improve their work performance, while maintaining professionalism and confidentiality. Actively communicate with staff for their development, including regular feedback and direction. Recommend product and process improvements to better service our team and members. Protect the Credit Union's assets and increase productivity and operational efficiencies. Actively participate and provide feedback in managerial meetings to speak on branch operations and the membership. Maintain branch compliance with Federal, State, and Local laws and regulations. Stay compliant and address all internal and external audit findings. Lead the branch through difficult situations such as robbery or other emergency. Monitor staffing levels, scheduling, and branch workflow to ensure adequate coverage to provide superior service and accomplish operational duties. Take on a leadership role within the Credit Union by participating and contributing as a member of the Credit Union's management team including representing the Credit Union in the community and in a volunteer capacity. Promote positive working relationships while working with other departments to provide superior service and consistency in processes for the membership and staff. Stay current on financial industry topics with ongoing education through readings, trainings, conferences, etc. Work with a high level of independence. Participate in training activities within your department and branch. Perform other duties and assist other employees, as assigned

Required Skills/ Abilities:

Strong verbal, quantitative, and interpersonal skills to handle complex situations. Ability to communicate with members and staff in a positive, friendly, patient and professional manner using strong verbal, written, and interpersonal communication skills along with the ability to present information effectively to the staff and membership. Ability to garner performance from branch staff. Ability to train others. Ability to define and achieve strategic direction through strong coaching and sales management skills. Strong knowledge of the Credit Union's products and services including laws, regulations, policies and procedures as well as a thorough knowledge of the in-house computer systems. Strong analytical skills to analyze complex problems and do necessary research using source documents and computer systems to arrive at an appropriate solution. Ability to use independent judgment, discretion, and take a high level of initiative. Knowledge of credit reports, information gathering for underwriting decisions, and a proven history of strong lending decisions. Ability to prioritize and meet deadlines in a timely manner. Detail orientation, emphasis on accuracy, and ability to multi-task. Strong leadership skills. Reliable and dependent.

Education and Experience:

Financial industry experience required. Previous management experience required. * Bachelor's degree in business, marketing, sales, or other relevant fields preferred.