Job Description

Join Red Rocks Credit Union and enjoy an awesome culture and an overall great place to work. As a Red Rocker, you can expect a rich wellness benefits package that aligns with our core values. This includes:

Flexible Paid Time Off

Fortune 500 Health Medical Plans

- We offer comprehensive medical plans

11 Paid Holidays

Mental Health Days -

We prioritize your well-being by providing two mental health days annually.

Birthday PTO

Paid Volunteer Time

Employee Loan Discount -

2% employee loan discount on all loan product types including fixed-rate loan, HELOC's, credit cards, and lines of credit.

401k Employer Match

- Enjoy a 100% match on your first 3% and 50% match on your next 2% with no vesting period

Milestone Bonuses

- Celebrate life's milestones with a $1,000 award

Work from Home Opportunities

Employee Referral Program

- Earn up to $5,000 per referral

Tuition Reimbursement

- Receive $1,500 annually for furthering your education

Career Pathing

- a plan that provides clarity for your growth and development

A career at Red Rocks CU is an opportunity for immediate impact and embarking on a path to enriching livesTM, including your own and those in our community. Our culture is fueled by our Core Values; Relentless Care for Others, Doing the Right Thing and Doing It Well, and Engaged Collaboration. We're committed to helping you uncover your purpose and empowering you to turn dreams into realities for our members, Red Rockers, and the community. At Red Rocks CU, we extend beyond traditional banking to assist our members in seizing opportunities and building a brighter financial future that spans a lifetime.

Role:

This position champions the Red Rocks Credit Union mission by overseeing and coordinating all operations of

the Town Center branch. Duties include hiring and developing staff, leading the onboarding and staff training

process, building rapport with members and the community, creating, and implementing strategies to improve

productivity and sales performance in efforts to achieve the financial targets of the branch. This role will be

responsible for continuously seeking ways to improve products, processes, and infrastructure of the branch to

enhance employee and member experience. This role stays well-informed of current and future member service

trends that may enhance the mission of Red Rocks Credit Union.



This description emphasizes key job components and is in no way intended to be a comprehensive statement of

all duties and responsibilities. Tasks outside of the scope of this job description may be assigned and should be

carried out efficiently and effectively, positively reflecting the spirit of this organization. This job description is

subject to change at any time.

Essential Functions:

Provide leadership and supervision to the branch team, including staffing, training, evaluating
performance, maintaining daily operations, staff scheduling, problem solving, motivating the

team, staff retention, and decision making, enabling the department to function efficiently and

providing exemplary member service. Manages the full onboarding lifecycle, including

orientation, training coordination, and new-hire support.
Responsible for the performance of the branch. Maintain and grow sales and member satisfaction
through regular coaching, motivating, and training and development of branch staff, which

results in improved sales performance, service skills, product knowledge, and policy and

procedures.
Responsible for business development to promote membership, deposit, and loan growth, and
positive community relations, including positive reviews. Partnering with the branch team to

maximize new member relationships and identify additional opportunities for loans and deposits.

Works cross-functionally with the Marketing team to develop outreach strategies, coordinate

events and support community engagement initiatives.
Responsible for all necessary daily service functions, as needed. These would include but not be
limited to check cashing decisions and other member exceptions, performing all BSA duties,

complete members' transactions at the teller window with accuracy, maintain and balance cash

drawer, opening and closing of branch, processing ATM and mail transactions, supervising the

electronic records process and assisting records management staff. Manage vault duties and

maintain working knowledge of vault procedures.
Responsible for ensuring security of the branch and adhering to policies and procedures, rules
and regulations, building security, responding to member complaints, concerns, suggestions or

compliments and communicating and/or distributing information to branch staff and/or the

corporate office. Fulfills all reporting requirements and communicates relevant information.

Desired Performance Competencies:

Coaching & Developing Others Continuous Improvement Driving for Results Positive Approach Emotional Intelligence Essentials Customer Focus Business/Functional/Technical

Experience:

Three to five years of relevant job experience required. (1) A two-year college degree, or (2) completion of a specialized certification or licensing,
or (3) completion of specialized training courses conducted by vendors, or (4) job-specific

skills acquired through an apprenticeship program.

Interpersonal Skills:

Motivating or influencing others is a material part of the job. Outside contacts become

important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. The role requires a significant level of trust or diplomacy.

Other Skills:

' Business development or external sales calling skills.

' Leadership skills in team development.

' Working knowledge of quality service components.

' Knowledge of management techniques and strategies.

' Ability to develop and implement effective policies and procedures.

' Conflict management skills

Physical Requirements:

The occasional ability to lift up to 10-20 pounds is typically required. Must be able to

frequently operate a computer and other office productivity machinery, such as a copy

machine, printer, scanner, telephones, etc.

Work Environment:

This position requires both in-branch and Saturday rotations. On occasion, this role participates in other community events.