Job Description

We are seeking a highly skilled and experienced Branch Manager to lead our branch operations and drive financial performance. The Branch Manager of Collections is responsible for overseeing the entire collections operation at the branch level, ensuring efficient management of overdue accounts, and driving the performance of the collections team. This role involves managing a team of collections specialists, monitoring daily activities, and ensuring that the branch meets its targets for collecting outstanding payments while adhering to company policies and legal regulations.

Job Type:

Full Time, Permanent, On site (No remote work)

Job Location: 1640 S. Stapley Drive, Suite 251, Mesa Arizona 85204

Required Hours:

Monday: 8:00 am - 4:00 pm

Tuesday: 8:00 am - 6:30 pm

Wednesday: 8:00 am - 4:00 pm

Thursday: 8:00 am - 4:00 pm

Friday: 8:00 am - 3:00 pm

Plus, ONE mandatory Saturday shift per month: 8:00 am - 12:00 pm

Compensation:

Competitive salary plus commission and bonuses.

Key Responsibilities:

Manage Collections Operations: Lead daily collections activities to meet financial goals, monitor progress, and implement strategies to reduce delinquency. Team Leadership: Hire, train, and motivate a high-performing team, providing coaching and performance reviews. Customer Relations: Handle customer disputes, negotiate payment arrangements, and maintain a customer-focused approach while meeting business objectives. Reporting & Compliance: Prepare performance reports, ensure compliance with relevant laws, and implement internal policies for collections. Strategic Planning: Collaborate with senior management to develop long-term strategies and process improvements.

Required Experience:

Must have 3 plus years of third-party debt collection experience Must have a comprehensive understanding of collection methods Proficiency with the CUBS collection software is an asset Detail-oriented, organized, efficient and ability to multi-task. Excellent communication and leadership skills Spanish Speaking

Skills

Strong leadership and team management skills. In-depth knowledge of collections practices, credit laws, and consumer protection regulations. Excellent communication, negotiation, and conflict resolution skills. Strong analytical and problem-solving abilities. Proficient in using collections software and Microsoft Office Suite (Excel, Word, PowerPoint). Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Strong attention to detail and a proactive approach to solving problems. Ability to lead by example and inspire a team. Excellent interpersonal skills, with the ability to build relationships both internally and externally. High level of integrity and ethical standards.

Please note if selected, you will receive a call from our head office location, which is located in Canada.

Come join our team!

NOTE: FDR Alliance is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, FDR Alliance will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise. Subsequently, FDR Alliance shall make every reasonable effort to provide appropriate assistance.

Job Type: Full-time

Work Location: In person