Job Description

Amalgamated Bank is seeking an enthusiastic Branch Administrative Support Manager. Reporting to the Branch Sales & Service Manager, the Branch Administrative Support Manager (BASM) manages all operational, audit, and training activities of a branch. Responsible for the overall success of the branch operating model, including staff training, audit compliance, updating/revising branch policy and procedures, operational integrity of the branches, transactions/operations, servicing, and special projects related to the branch and Online Branch channels. The BASM ensures all branches have sound operations, meeting audit, compliance, and regulatory expectations. The BASM oversees onboarding and training for all branch employees. Consistently meets with internal departments to review overall bank policies and procedures

By joining our team, you'll be joining a Bank that believes that that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.

Essential Job Functions

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Ensures operational requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets. Takes ownership of complex account servicing and error resolution issues, including those escalated by other Retail Staff. Works with the Retail Sales and Service Manager to provide coaching and guidance to improve and reduce future problem resolution/escalations. Provides training to branch new hires and ongoing training for updates on systems, procedures, policies to existing branch staff. This includes, but is not limited to Horizon platform, consumer online banking platform, commercial online banking platform, and new account origination. Training can be conducted in our Headquarters, or virtually via MS Teams Updates Training Materials and Creating Job Aids for branch staff Updates and revises retail branch policies and procedures as needed and provides updates to existing programs or product features. Assess, suggest, and implement new procedures, workflow processes, or systems to increase operational efficiency Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Maintains internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Ensures branches operate within regulatory and compliance expectations and pass all branch audits Manage operational risk for the retail network by following policies, guidelines, and regulations Create a strong workforce by developing individuals in the banking operations team Oversee the processing of loans, deposits, and other banking activities to ensure accuracy and accountability Oversee implementation of bank operations projects to ensure alignment with expectations and strategic initiatives Engage with Audit, Regulators, Community Work and collaborate with other business lines to include Operations, Amalgamated Investment Services team, Electronic Banking, Call Center and Loan Servicing Makes decision on branch closings and liaises with compliance/legal departments to notify regulators of such actions Liaises with 3rd party vendors for any product, service, or operational enhancements/issues related to branch operations Reviews branch monthly self-audits Conducts Branch Quarterly Inspection Monitors and ensures Timely Research and Remediation of Chase Open items , Fed open items and Suspense GL Conducts Daily Review of all operational items for Branches with 3 or less staff Monitors Daily processing of teller work in Imagecentre and ensures work is decisioned and closed for BOSS processing overnight Provides first line escalation for Branch Support for immediate System issues. Constraints may require opening ticket with FIS Provides BOT Operations and Product support for Horizon XE updates to test releases Provides BOT Operations support to address Branch issues needing resolution such as operational errors Provides Finance Support with Unposted GL pertaining to branch entries Monitors Branch requests from call center and other internal areas emails to ensure response and completion Monitors AB internal mailbox ensuring items are processed and decisioned Monitors New Accounts Report, Maintenance Report, and IRA Issue Report to ensure remediation Monitors San Francisco ATM proof and Loading Monitors Payments One and Vision4 for ATM outages Creates and maintains Share Point maintenance for Branch Share point sites Other duties as required

Knowledge, Skills and Experience Requirements

This position reports to the Branch Sales & Service Manager and has a sound working knowledge of the overall operations of the branch. Education and Experience Required: Bachelor's degree; or in lieu of degree, a minimum of four (4) years of relevant professional experience. At least three (3) years of proven sales experience Minimum of two (2) years' managerial experience or demonstrated leadership abilities. Demonstrated strong knowledge of business banking products and services, with proven expertise in client relationship management. Strong financial services product knowledge preferred. Proficiency in common PC software, including Microsoft Office applications (Word for word processing and Excel for spreadsheets). Experience using the internet for business applications, and proficiency with email platforms. Excellent communication and interpersonal skills, with the ability to interact professionally with personnel at all levels and with business partners across the organization.


Our job titles may span more than one career level. The starting base salary for this role is between $110,000.00 - $125,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.


Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.