Job Description

:
Overview
OPC Pest Services is searching for our next Branch Administrative Specialist for our McGee's Pest Control Hopkinsville, Kentucky branch. This position offers full-time employment all year round!
We Offer...

• Competitive salary between $20 and $25 based on relative experience;
• Comprehensive benefits package including low cost medical, dental, vision insurances, 1x annual salary life insurance, and many more optional benefits (visit rollinsbenefits.com for more information);

• 401(k) plan with 4.5% company match; Rollins employee stock purchase plan;
• Six paid holidays and a generous PTO (paid time off) program--receive up to 15 days PTO your first year;
• Employer discount program through PerkSpot;
• Continuous training and education through our in-house training sessions as well as outside seminars.

We look forward to having you on our Team!
Responsibilities
The Branch Administrative Specialist performs all branch administrative support and is responsible for providing branch metrics and routing daily activities of the branch office to the respective functions (operations, service, accounting, etc.) to the Corporate Office.
You will...

• "Own" the admin functions of the branch and help establish a positive and supportive culture;
• monitor and respond to emails in branch inbox and tasks/alerts in the Customer Relationship Management (CRM) System;
• use CRM to send out the monthly, weekly, daily program reminders;
• review Podium to monitor the customer experience and identify learning opportunities;
• help coordinate team meetings with Branch Manager and Service Managers;
• answer questions and recommends corrective services to address customer complaints;
• help maintain low accounts receivable by focusing on early aged A/R and expired credit cards;
• participate in scheduling process and expedites workflow;
• recommend procedures to improve efficiency of branch;
• answer customer phone calls due to call volume overflow;
• send sales opportunity calls to respective inside sales/call center team;
• take escalated calls from customers. Solves issues or escalates to Service Managers/Branch Manager;
• review and completes audits in CRM to create efficiencies;
• weekly branch balancing and other support duties;

...and serve as a key member of the OPC Team!
Our Core Values
Be a P.E.S.T.
Professional . . . Do your best to be the best
Ethical . . . Do the right thing
Selfless . . . Do more for others
Teamwork . . . Do it for you, me & Our Team
Qualifications
You are...

• customer-focused, patient, and able to use available resources to research problems;
• able to multi-task, detail-oriented, and adjust communication style to the situation;
• an effective communicator both verbally and in writing and able to influence staff to provide high level customer serivce;
• a thinker--able to use previous experience as a guide for solving problems;
• calm and professional at all times, particularly under stress, exuding professionalism and courtesy to all;
• able to learn and navigate telecommunications system, IT issues, the CRM, and communicate with appropriate vendors when issues arise with these systems;
• skilled in using different hardware/software programs (including Microsoft Office);
• at least 18 years old;
• have 5+ years of office support experience, and Office Management experience is preferred.

Must be able to pass criminal history background check and drug screen.
Must have reliable transportation and be available to work onsite in our Hopkinsville, Kentucky branch office on a daily basis.
Apply today to become a P.E.S.T. with OPC!
OPC Pest Services is a proud Equal Opportunity / Veteran / Individuals with Disabilities Employer.

Skills Required