Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.


Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.


Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?


We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others.
About Universal Cabana Bay Beach Resort


Join the team at this vibrant, retro hotel inspired by iconic Florida beach resorts of the 1950s and 60s.


This position is responsible for the economic and efficient operations of the Galaxy Bowl outlet, equipment, maintenance and repair, and restaurant. This includes planning, organizing, directing, and coordinating all relating activities to ensure efficient operation of the outlet, and provide a quality experience which exceeds guest expectations and hotel standards in a friendly, professional manner, staffing, training, and scheduling of employees.

Job Specific:

Maintain staffing levels so as to provide optimal/efficient service to our guest Develop bowling outlet budgets, forecasts and schedules Establish and administer all departmental guidelines, policies and schedules Responsible for smooth, efficient, cost effective operation of all beverage outlets, to include: labor mgmt., inventory control, product selection Approve all outlet purchase requisitions to ensure operational cost are kept within forecasted budgetary guidelines Review daily payroll report, maintain labor costs within established budgetary guidelines Establish appropriate par levels for all food, beverage, and bowling supplies. Ensure security, control and proper use of operating supplies and equipment Attends all required hotel meetings to keep abreast of in-house activities, special promotions and upcoming events. Evaluate individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same. Interviews, selects, retrains personnel as needed in order to ensure superior levels of performance. Conducts departmental meeting as required to communicate effectively with all beverage department personnel to ensure that they are kept current on pertinent hotel info Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction. Oversee dining room and kitchen activities to ensure satisfaction and enjoyment from food service Communicate daily with Executive chef or Sous Chef in charge, providing current information on reservation Other duties as assigned

General:

Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with Loews Hotels standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with Loews Hotels standards, policies and rules Recycles whenever possible Remains current with Loews Hotels information and changes Complies with Loews Hotels uniform and grooming guidelines

Specific Job Knowledge, Skills, and Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

Required:

Minimum of 3 years' experience/knowledge of bowling, bowling equipment and facilities Ability to develop and maintain effective operating and control processes designed to attain maximum operation efficiency while ensuring adherence to established guest satisfaction Certification of training in Responsible Vendor requirements or ability obtain same Ability to work flexible schedule to include weekends and holidays Effect management, leadership, organizational and communication skills Certifications; "Food Service manager" as required by State of Florida regulations, TIPS and equivalent

Preferred:

Previous Bowling Management experience Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.