Job Description

WAGE RANGE: 15.00

OPEN UNTIL FILLED: IST PULL DATE: JANUARY 8, 2026

JOB SUMMARY

Responsible for providing pleasant and efficient customer service to bowling center customers, and maintaining the sanitation and cleanliness of the bowling center.



ESSENTIAL JOB FUNCTIONS:



Provide bowling guests with efficient, courteous customer service.

Maximize the utilization of lanes and equipment through efficient control of customer flow.

Assists with tournaments and special events/promotions.

Perform maintenance of Bowling Center equipment and assist customers as needed. Clean and maintain proper conditions of lanes and approach areas.

Works with the other departments on promotions, property needs, and any food and beverage accommodations requested.

Assists the Banquet team with events held in the adjoining event space when needed.

Perform routine maintenance and cleaning of pinsetters and auto-scoring equipment.

Clean bowling lanes, gutters, and ball return areas.

Retrieve, transport, and store parts and supplies.

Maintain organization and cleanliness of storage areas.

Maintain cleanliness of the arcade area.

Keep arcade merchandiser games stocked with products.

Address any customer-related issues in the arcade.

Assist techs as needed with repair duties.

Follow safety procedures, related equipment operational procedures, and the use of chemicals.

Inspect bowling facilities and public areas for cleanliness and appearance daily.

Ensures that the Policies and Procedures of Wildhorse Resort & Casino are followed.

Ensures compliance with Tribal, State, and Federal regulations.

Ensures control/protection of company assets.

Must be willing to work nights, weekends, and holidays as required.

Other related duties as operational needs require, or as needed.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY:

Ensuring a safe experience by protecting the welfare of all.

INTEGRITY:

Expecting personal accountability at every level.

COURTESY:

Creating an exceptional customer service experience for everyone.

TEAM:

Functioning together to create a cooperative and positive experience.

SHOW:

Providing flawless experience -a clean and cared-for resort.

SUPERVISORY AUTHORITY:

As delegated

SIGNATORY ABILITY:

None

ACCESS TO SENSITIVE AREAS:

None

MINIMUM QUALIFICATIONS:

Six (6) months experience in a customer service position.

Strong computer aptitude and skills: to operate independently in multiple software programs.

High School Diploma/GED OR 10 years' experience OR current student 16-18 years of age.

Effective communication skills, to express self verbally and in writing, and strong interpersonal skills.

Flexible schedule to work evenings, weekends, and holidays.

Perform routine maintenance work: sitting at a workstation, performing repetitive motions of arms, wrists, hands, and fingers; maneuvering throughout the facility monitoring operations, including walking up/down stairs, using a ladder up to 10 feet, and demonstrating proper safety practices with bending, lifting, and maneuvering equipment and materials.

Requires a criminal history background check.

Must be at least 16 years of age.


Equal Opportunity Employer

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