Job Description

Superior Underwriters is a respected leader in the insurance industry, dedicated to providing exceptional claims handling and customer service. Superior Underwriters is seeking a dedicated and detail-oriented individual to join our team as a

Bilinugual First Notice of Loss (FNOL) Claims Representative

.


We offer a competitive salary and benefits package & opportunities for career growth and development. We reward hard work, promote from within and offer excellent training and career development for our employees.


In this pivotal role, you will be the first point of contact for clients initiating claims. Your ability to handle inquiries with professionalism and accuracy is key to upholding our reputation for delivering exceptional service.

Key Responsibilities:

Respond promptly and professionally to client inquiries via phone, email, and chat.

Provide clear and accurate information regarding policies, processes, and available services.

Accurately input and maintain client intake data in our CRM system.

Collaborate with internal departments to address and resolve complex client issues.

Assist in processing claim-related refunds.

Conduct follow-ups with clients to ensure satisfaction and offer continued support.

Meet or exceed service performance metrics, including response time and coverage verification benchmarks.

Qualifications & Requirements:

Excellent verbal and written communication skills.

Strong multitasking and organizational abilities in a fast-paced setting.

Effective problem-solving and critical thinking skills.

Proficiency in Microsoft Office; experience with CRM systems is preferred.

Ability to stay calm, empathetic, and professional under pressure.

Strong attention to detail and accuracy.

Education/Experience/Licenses/Certificates:

Background in Property & Casualty Insurance (preferred).

Bilingual in Spanish.

Previous experience in a customer service or call center environment is a plus.

Physical Demands:

Sit for long periods of time

Repeat the same movements

Use of hands to handle, control, or feel objects, tools or controls

See details of objects that are less than a few feet away

Understand the speech of another person

Speak clearly so listeners can understand

Superior Underwriters is an equal opportunity employer. We value integrity, accuracy, and professionalism in everything we do. If you're ready to bring your skills into a role where every inspection contributes to protecting people and property, we encourage you to apply.

Benefits:

Dental insurance Health insurance Paid time off * Vision insurance