Job Description

Dry-Out Medics is a thriving Southern California small business specializing in water mitigation. Over the past four years, we've experienced significant growth, and we're now seeking a

Billing Specialist

to support our continued expansion.

We're not your average construction company. As a forward-thinking leader in water damage restoration, we take pride in teamwork, innovation, and delivering exceptional service when our clients need it most. Joining our team means becoming part of a dedicated group of professionals committed to growth--both individually and as a company. If you're ready to thrive in a dynamic, people-first environment, this could be the perfect opportunity for you.

Key Responsibilities

Negotiate and settle invoices with insurance carriers. Receive, track, and log incoming payments; issue receipts as needed. Maintain accurate client account records, including logging payments and updating claim information. Work closely with the Operations team and Project Managers to ensure billing accuracy. Respond promptly to homeowner and adjuster claim inquiries. Assist with collections on past-due accounts and communicate with customers regarding payment issues. Investigate and resolve billing discrepancies; correct errors promptly. Collect and review documentation to support invoice charges. Coach clients on how to advocate for us when working with difficult insurance carriers.

Preferred Qualifications & Skills

Detail-oriented with strong organizational and time-management skills. Comfortable handling difficult conversations with customers about payments or outstanding balances. Excellent written and verbal communication skills. Proficient with technology (Google Workspace, Xactimate, Microsoft Office, Airtable, Slack). Persistent and methodical in follow-ups and task management. Strong negotiation and problem-solving abilities.
Experience in billing, insurance, collections, or accounts receivable is a plus--but we're willing to train the right candidate.

Work Schedule & Location

This position is

primarily remote

and currently open to all Delaware residents. You'll work from home most days, communicating via Slack, Google Meet, and phone calls/ texts.

Initial training may be conducted

in person

to ensure you're fully supported as you get started. Training sessions will take place at a local coworking space near your area--specific location to be determined based on where you live within Delaware.

The typical schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. Occasional flexibility may be required to accommodate meetings or calls with our California office.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

Paid sick time Paid time off
Work Location: Remote