Job Description

Bi-lingual Spanish/English Customer & Member Service Representative

The "We Can Do It! Women's Cooperative"(Si Se Puede!) was incubated and launched in

August of 2006 with the help of The Center for Family Life. The Cooperative currently has

66 members who have worked together to build a successful house cleaning business. All of

the members of the coop are considered "Worker Owners" and decisions in the group are

made democratically with each owner having an equal vote.

The successful candidate for the position of Customer & Member Service Representative will

have:

Proactive personality and ability to adapt to the changes. Communicative skills and active
listening.

Ability to create and innovate. Tact, prudence and sense of humor to handle diverse
situations.

A strong interest/background in worker/immigrant rights and the cooperative business model.
Computation's Knowledge (Word, Excel, PowerPoint, )
Customer service skills (i.e. responding to phone calls, problem solving with clients and coop
members).

Ability to learn quickly and be interested in developing a variety of new skills; be able to
manage multiple tasks and meet deadlines; have the ability to work independently and in a

team.

Superior organizational, interpersonal and communication skills; demonstrated experience of
written and oral presentation skills.

Bi-lingual Spanish/English skills (required).
Entrepreneurial/Business skills a plus.

Responsibilities will include:

Serving as Customer & Member Service Representative for: We Can Do It! Women's
Cooperative along with the Office Manager.

Coordination of "Back office" - maintaining member and client records through their
database, answering customer calls, matching members with jobs, assisting with

documentation of job estimates.

Update monthly financial reports for the cooperative.
Conducting ongoing Client Satisfaction Surveys via phone and email.
Assist the cooperative with marketing efforts and ordering materials as needed.
Writing of general, commercial and administrative correspondence.

Job Logistics

25-35 hrs a week.
Cover letter and resume should be emailed.
"Customer & Member Service Representative" in Subject line of email.

Job Type: Part-time

Pay: From $18.00 per hour

Work Location: In person