Job Description

SUMMARY:

The Property Manager is an entry level position who will be responsible for overseeing the day-to-day operations of the Habitat for Humanity Homeowner Associations and ensuring compliance with all applicable state regulations. This role serves as the primary point of contact for homeowners, coordinating communication and activities with vendors, the property management company, the accounting department, and other key team members.

RESPONSIBILITIES:

Answers incoming department calls, records information in the call tracker, and forwards caller information to the appropriate department according to the caller's needs. Address homeowner inquiries, concerns, and complaints in a timely and professional manner. Monitor department email received and assist as needed, in addition to recording the basics of all interactions with owners who email with questions or information. Send correspondence, mailings, emails, homeowner communications, eBlast announcements, and other forms of communication as directed by the Director Maintain the Homeowner Contact database and Keystone by updating the tracker with new owner information. Notify the property management company by emailing owner documents as they become available after closing. Maintain updated records with owner documents for HOAs managed in-house. Maintain and update the property management system (Buildium), create and manage profiles for each association and owner, ensuring all relevant information is up to date and accurate. Update new owners to receive post-purchase, automatic emails in a timely manner. Understand HOA Rules and Regulations and explain them to families as needed. Process ARB application requests following the Department guidelines, and either forward them to the property management company to send letters of approval or send the letter as appropriate. Create Drive Reports for bi-weekly on-site inspections to Habitat HOA communities, recording, submitting and tracking compliance issues. Send compliance issues with photos to the property management company to send letters to Owners to ensure compliance with Rules and Regulations. Maintain property management software with accurate and updated information for HOAs managed in-house. Enter or register invoices approved by the Director in Buildium, allocate expenses to the correct budget category and coordinate payment processing with the Finance Department, for HOAs managed in-house. Host HOA Orientation class, prepare community binders and present at training workshops. Prepare a closing information packet for owners moving into an HOA and meet with new owners prior to their closing appointment with Housing Finance to answer any questions regarding the HOA. Communicate the status of all projects and tasks assigned weekly through Bloom Growth, updating daily tasks and utilizing them as an action plan. Maintain a tracker for Homestead exemptions to ensure new owners have filed in January. If bilingual in Spanish, must be able to translate communication, documents, and PowerPoint presentations from English to Spanish and vice versa. Assist in planning, executing, and attending Community events and Board Meetings as directed by the Director. Maintain open and transparent communication with the Director by promptly reporting any inconveniences, challenges encountered, or issues with meeting deadlines or completing assignments. Work collaboratively with other team members to reach the company's goals. Perform CAM responsibilities for individual communities assigned by the Director, including setting up board meetings, budget review, financial reporting review, maintenance contracts and bidding. Complete special projects and perform other duties as assigned.
COMPETENCIES:

Must demonstrate the ability to handle multiple tasks simultaneously with attention to detail and work in a fast-paced environment with a sense of urgency. Must show good judgment in promoting positive and appropriate content related to homeowner interactions. Must deliver exemplary customer service in all interactions. Must be able to follow processes and procedures. Must possess strong organizational and teamwork skills. Must be willing and available to adapt to a changing and growing business. Must have the ability to maintain a professional, unbiased, and equitable attitude. Must have excellent interpersonal and cultural competency skills to work with a broad spectrum of people effectively. Must possess excellent oral and written communication skills. Must understand the challenges facing low-income families. Must be able to speak to large groups of people at different events. Must be able to research, understand and stay current on laws, regulations, and best practices relevant to community associations. Must have an understanding and appreciation of the mission of Habitat for Humanity. Must complete continuing education training within a specified timeframe or as determined by the organization to fulfill essential job requirements. Must obtain the CAM (Community Association Manager) license within 90 days of hire. Must hold an active CAM (Community Association Manager) license and maintain an active license by completing 15 hours of Continuing Education classes annually and renewing their CAM license in accordance with DBPR and Florida State regulations. Must complete Habitat QLO training within 30 days of employment and complete it annually thereafter. Must complete FL Law State Training within 30 days of employment and complete it annually thereafter. Must responsibly use Habitat's resources, scholarships, cars, and supplies. Must have availability to occasionally work evenings and Saturdays, as needed for orientations, classes and special events. Must be able to host meetings via Zoom and Teams. Must be able to compose letters in Word; create and present by using PowerPoint; manage e-mails and calendars in Outlook; create Excel spreadsheets and use Forms. Must have proficient knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.).
POSITION REQUIREMENTS:

High School Diploma or equivalent. Bilingual (English/Spanish) - required Experience working in property management (1 year minimum) Proficient with Microsoft Office products (Word, Excel, PowerPoint, Forms, Outlook, Teams etc.) Must obtain the CAM (Community Association Manager) license within 90 days of hire Valid Florida Driver's License Acceptable Background check
PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB:

Regularly spend hours sitting and using office equipment and computers Regularly spend hours standing Regularly work on repetitive tasks Regularly see details of objects that are less than a few feet away Regularly speak clearly so listeners can understand Occasionally work evening hours and weekends, as needed. Frequently bend to file and maintain files Regularly drive to on-site locations Regularly lift 5-20 pounds
WORK ENVIRONMENT AND CONDITIONS:

Majority of day working in an office setting On-site visits and outreach Team-oriented environment Generally quiet environment

OTHER DUTIES:

Please note this position description is designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice. Habitat for Humanity of Lee & Hendry Counties is an equal opportunity employer and seeks to employ and assign the best-qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, citizenship, religion, sex, pregnancy, marital status, age, national origin, physical or mental disability, sexual orientation, genetic information, veteran/reserve national guard status, or any other status or characteristic protected by law. Additionally, Habitat is committed to providing reasonable accommodation to qualified applicants and employees with disabilities. If you need reasonable accommodation to participate in the hiring process or to perform the essential job functions, please contact Deborah Boyer at 239-360-8019.

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance
Language:

Spanish (Required)
License/Certification:

Florida License (Required) LCAM (Preferred)
Ability to Commute:

Fort Myers, FL 33907 (Required)
Work Location: In person