Job Description

Overview

We are seeking a dedicated and detail-oriented bilingual Medical Receptionist to join our healthcare team. The ideal candidate for this entry level position will be responsible for providing exceptional administrative support in a fast-paced medical office environment. This role involves managing patient interactions, handling medical records, and ensuring compliance with healthcare regulations. We are willing to train the right person who cares about patient care and would like to be part of a team not just a job.

Responsibilities

Greet patients and visitors in a friendly and professional manner, ensuring a positive first impression. Manage patient scheduling, including appointments, follow-ups, No-Shows, and cancellations. Maintain accurate patient records and documentation in compliance with HIPAA regulations. Ensure that all documents and forms that need to be completed prior to the start of the next business day are complete. Collect co-pays, deductibles, and outstanding balances at check-in or check-out as required. Assist with patient check-in, ensuring that all required forms are completed, medical records are updated, all forms are signed, pharmacy information is current, and insurance card and driver's license have been scanned into the chart and are current. Assist with patient check-out, including scheduling follow-up appointments and providing necessary instructions for future visits. Assist with administrative tasks to ensure the smooth operation of the clinic, including filing, faxing, photocopying, scanning, and organizing documents. Handle patient concerns or complaints with professionalism, aiming for a favorable resolution. Assist with overflow incoming calls and answer messages sent from the operator. Maintain the waiting area by ensuring it is clean, comfortable, and well-organized.

Requirements

2 Years of Customer Service is preferred. Spanish speaker is a requirment. Excellent computer skills including Microsoft Office proficiency; (Excel) Bilingual candidates are encouraged to apply as it enhances patient communication. Strong organizational skills with the ability to multitask effectively in a busy environment. Exceptional customer service skills with a focus on patient satisfaction. Ability to maintain confidentiality and handle sensitive information appropriately. Join our team as a Medical Receptionist where you can make a difference in the lives of patients while developing your career in the healthcare field.
Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Bereavement leave Dental insurance Employee discount Free parking Health insurance Health savings account Life insurance On-the-job training Opportunities for advancement Paid time off Paid training Retirement plan Vision insurance
Application Question(s):

What are 2 things most important to you for a new position?
Experience:

Customer Service : 2 years (Required)
Language:

Spanish (Required)
Work Location: In person