Job Description

A finance/banking company is looking for a

Bilingual Japanese/English Client Services Representative

to join their team in Los Angeles, CA. This position is responsible for addressing customer inquiries on cash management products or related banking services (by email or phone).

A bachelor's degree, 2+ years in finance/banking, and the ability to read, write, and speak Japanese is required.

This is a hybrid, full-time, non-exempt position, and excellent benefits including 401k.

Bilingual Japanese/English Client Services Representative Duties:

-Log customer data and inquiry information into proprietary system.
-Work with our partner bank to provide set up service support and troubleshooting issues.
-Manage customer entries into our billing database for the purpose of generating invoices.
-Collaborate with their back-office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.
-Work together and problem solve along with the product team to assist in resolving issues.
-Develop good knowledge of bank cash management products to provide assistance, support and customer service to sales team and corporate banking relationship managers.
-Develop strong knowledge of internal policies and procedures in order to effectively execute processes.
-Keep close communication with the Senior Client Service Representatives on daily tasks and progress.
-Answer and address customer inquiries related to our cash management products

Bilingual Japanese/English Client Services Representative Skills:

-Must have 2+ years of banking/financial services experience
-Must have a bachelor's degree
-Must be able to speak, read, and write Japanese
-Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of customer inquiries.
-Ability to effectively multi-task a broad range of activities, tasks, and outcomes.
-Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact.

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If interested, please apply with

your most updated resume

including your minimum salary requirement and why you left/or are looking to leave your current company.

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Activ8 Recruitment & Solutions / Renaissance Resources Inc.

has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you're a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.
We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.
We prioritize direct applicants; third-party resumes may not be reviewed.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Education:

Bachelor's (Required)
Experience:

banking/financial services : 2 years (Required)
Language:

Japanese (Required)
Work Location: Hybrid remote in Los Angeles, CA 90017