Job Description

About Common Health

At Common Health, we are a growing network of primary care centers committed to delivering high-quality, compassionate, and patient-centered care. Serving a diverse patient population, our focus is on prevention, wellness, and improving the overall health of the communities we serve. We take pride in creating a supportive, team-driven environment where every employee plays a vital role in the patient experience.

We are currently seeking a

Bilingual Front Desk Check-In/Out Coordinator

who is fluent in both English and Spanish. This individual will serve as the first point of contact for patients and must be helpful, attentive, and detail-oriented. The ideal candidate thrives in a fast-paced setting, communicates clearly and compassionately, and enjoys being part of a collaborative healthcare team.

Key Responsibilities

Greet patients in a professional, courteous, and welcoming manner Perform patient check-in and check-out procedures accurately and efficiently Verify and update patient demographics, insurance, and other information in the EMR (Athena) Collect co-pays and other payments and provide appropriate receipts/documentation Schedule appropriate follow-up appointments and coordinate future visits based on provider recommendations Maintain clean and organized front desk and waiting areas Promptly answer incoming calls and assist with inquiries or route calls appropriately Monitor the EMR inbox and ensure medical records are sent out in a timely, HIPAA-compliant manner Coordinate requests for medical records including verifying authorization, retrieving charts, and uploading or faxing as needed Collaborate with medical assistants, providers, and other team members to ensure smooth patient flow Contribute to a positive office culture by exhibiting professionalism, flexibility, and a team-first attitude

Qualifications

Fluent in English and Spanish (verbal and written) High school diploma or equivalent required 1-2 years of medical front desk experience preferred Proficiency in Athena EMR or similar electronic medical record system a strong plus Exceptional customer service and communication skills Strong organizational skills and attention to detail Ability to multitask and remain calm under pressure Reliable, punctual, and committed to providing an excellent patient experience

Benefits

Health Insurance (subsidized premiums) Dental, Vision, Life, and Voluntary Insurance Plans 401(k) with employer match up to 5% Paid Time Off (3 weeks annually) Supportive and team-oriented work culture
Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location: In person