Bilingual Debt Recovery Specialist
Buffalo, NY, United States
Job Description
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Bilingual Debt Collector
We are looking for Debt Collectors who are bilingual (Spanish/English) to claim outstanding debts for our clients. As a debt collector, you will call customers to discuss repayment options and help them resolve their delinquent/defaulted accounts. This is a work from home position after completion of in office training.
Preferred candidates will have the ability to:
- Consistently obtain or exceed his/her goal each month.
- Accurately assess what action is most appropriate on each call to help produce desired results and act accordingly.
- Develop a complete and accurate consumer profile on each call.
- Consistently request PIF (Payment in Full) on first call. Schedule workable payment arrangements on next contact if PIF proves unattainable.
- Demonstrate effective skip-tracing judgments, techniques, and ethics.
- Know and adhere to all regulations of FDCPA and applicable collection laws of all states in which Mercantile provides collection services.
- Practice collections techniques consistent with industry standards, legal standards, client specifications and demonstrate dignity, respect, assertiveness, and firmness in interactions with consumers, regardless of consumer behavior.
- Provide specific and understandable requests to Administrative Support when additional client information must be obtained to successfully collect.
Essential Functions include:
- Daily collection calls, updating collections systems and account entries
- Collect delinquent installment and revolving loans by contacting borrowers
- Educate the customer about the terms of the contract
- Assist customer in resolving delinquencies
- Collect in accordance with all state and federal laws inclusive of Fair Debt Collection Practices
Requirements:
- 1-year of Collections experience is a plus
- Ability to maintain confidentiality at all times
- Ability to initiate collections process and communicate in an assertive, compassionate, respectful and successful manner
- Ability to maintain poise under pressure
- Ability to understand and follow collections laws
- Ability to work in a team call center environment
- Computer proficiency, familiarity with collections software and programs a plus
- High School Diploma or equivalent
- Proficient in organizational and time management skills
- Strong verbal and written communication skills
- Strong customer service skills
This is not a full description of the job activities and functions of this position. This is a full-time position. Salary is an hourly rate with the potential for monthly bonus.
Mercantile Adjustment Bureau is an Equal Opportunity Employer.
Mercantile offers:
- Hourly rate $20-25 an hour based on experience
- Paid training
- Monthly Bonus Incentive Plan
- A company you can grow with
- Paid Time Off / Paid Holidays
- Referral Program
- Medical, Dental, Vision and Accident Insurances
- Short- and Long-term Disability
- Basic and Voluntary Life Insurances
- 401k
- Free on-site parking
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Job Detail
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Job IdJD4383840
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBuffalo, NY, United States
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EducationNot mentioned