Job Description

ABOUT US: Navient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com. Navient has immediate openings for temporary, work-from-home BILINGUAL (English to Spanish) Customer Service Representative. The Bilingual Customer Service Representative role is a fast paced, high volume, inbound call/email center position. This role is responsible for providing prompt and accurate information in a courteous and professional manner to customers. Agents will be cross trained in both call center and application processing.

• New hire training class - $16.00 per hour plus bonus.
• Must pass Bilingual assessment to earn $1 more.
• Work from your home with Computer equipment provided by Navient.
• This new role will be fast-paced, high volume, inbound call/email center position.

This is a temporary assignment with the potential for a permanent role. This temporary position is not eligible for benefits.

Training Schedule
Paid Virtual Training Hours (first 2 weeks of employment)- Monday - Friday, 6 AM - 3 PM MST Regular Full Time Schedule: Schedules will vary and fall within the following days/hours: Hours of operation are 8 AM to 7 PM MST Monday- Sunday; you will pick a schedule during the interview. Requires evening/weekend availability. MINIMUM REQUIREMENTS:

• High School Diploma or G.E.D.
• Must be fluent in both English and Spanish & pass assessment.
• Experience in servicing customers with professionalism, diplomacy and consideration for the customer\xe2\x80\x99s requests or concern
• High speed internet access (Minimum 10MB upload speed, 100MB download speed)
• You must use a provided ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
• Landline phone or cell phone
• Must be able to download an app on a Smartphone or tablet.
• Private workspace or home office free of distractions and outside noise
• Excellent written and verbal communication skills.
• Fast learner, ability to maintain an in-depth understanding of the training curriculum.
• Excellent PC and internet navigation skills
• Efficient time management skills

PREFERRED QUALIFICATIONS:

• Prior experience in a high-volume call center preferred.
• Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
• Ability to perform mathematical operations such as calculating percentages and working with large numbers.
• Ability to use analytical skills to interpret and evaluate information.
• Ability to read, write, and speak English (Bilingual preferred)
• Ability to thrive in a fast-paced work environment.
• Strong customer service skills and knowledge of customer service best practices
• Ability to maintain confidentiality of program information.
• Proficiency with Microsoft Word, Excel, Outlook, and Internet

Offers of employment are contingent upon a pre-employment background check including a drug test.