Bilingual Customer Service & Language Specialist (
Marshallese
) (W-2 Employee)
Location:
Onsite, Bellevue, WA
Schedule:
Monday-Friday, 8:00 AM - 5:00 PM (PST) or 8:30 AM - 5:30 PM (PST)
Employment Type:
Full-time, W-2
Languages Needed:
o
Marshallese
About the Role:
Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist (
Marshallese
) join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.
Key Responsibilities:
Interpretation & Customer Support
o Deliver real-time OPI/VRI interpretation services in Marshalleseand English o Assist interpreters with completing and updating profiles and documentation o Follow up with interpreters to ensure records are current and compliant o Maintain clear and professional communication with interpreters and internal teams o Handle sensitive information with confidentiality and accuracy o Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests o Maintain interpreter account records, updating information related to assignments, availability, and billing accurately o Proactively troubleshoot scheduling issues, providing timely and effective solutions
Requirements:
o Strong bilingual proficiency in English and
Marshallese
o Excellent communication, organization, and customer service skills o Strong attention to detail and ability to manage administrative documentation o Ability to work full-time, on-site (Monday-Friday, 8:00 AM-5:00 PM PST or 8:30 AM-5:30 PM PST) o Prior interpretation experience preferred o Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)
Education & Professional Background:
o Bachelor's degree in Linguistics, Human Resources, or related field preferred (or equivalent experience) o Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation
Work Environment & Screening Requirements:
o This is a full-time, on-site position based at our Bellevue, WA corporate office o Remote work is not permitted o Candidates must pass a full-panel drug and alcohol screening and a national criminal background check
Compensation:
o Up to $25 per hour, depending on qualifications and relevant experience o Full benefits package available, including medical insurance
Join our team and contribute to delivering exceptional language services to our diverse clientele.
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