Job Description

Job Title:

Bilingual Customer Service Agent (Spanish/English)

Job Summary:

We are seeking a compassionate and professional

Bilingual Customer Service Agent (Spanish/English)

to join our team. In this role, you will be the first point of contact for individuals who believe they may have been misled or taken advantage of regarding their solar energy system or associated financing. Your ability to listen empathetically, gather accurate information, and communicate clearly in both English and Spanish is critical to supporting our mission of consumer protection and resolution.

Key Responsibilities:

Answer incoming calls

from consumers expressing concerns about their solar installation or solar loan.

Listen actively and empathetically

to callers, identifying key issues and documenting their experiences thoroughly.

Communicate clearly and professionally

in both English and Spanish, ensuring callers understand next steps and available resources.

Collect and verify information

related to the solar contract, loan terms, installer, and timeline of events.

Enter detailed call notes

and relevant documentation into our internal systems.

Escalate complex or urgent cases

to the appropriate team or supervisor for further investigation.

Stay informed

about common solar industry practices, consumer rights, and loan structures to better support callers.

Follow call scripts and protocols

while maintaining a human, supportive tone.

Qualifications:

Fluent in English and Spanish

(spoken and written) - required.

High school diploma or equivalent

1+ years of experience

in customer service, advocacy, or call center environment. Excellent verbal and written communication skills in both languages. Strong active listening skills and the ability to de-escalate emotional conversations. Proficient in computer use, including CRM or case management systems. Able to maintain

confidentiality

and handle sensitive situations with care.

Work Environment & Schedule:

In-office Monday-Friday Shifts: Morning, Afternoon and Evening Shifts Available

Why Join Us:

Help protect and advocate for vulnerable consumers. Be part of a mission-driven organization with a positive impact. Opportunities for training, development, and advancement.
Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Work Location: In person