Job Description

Who is Bridging Access to Care, Inc.: Bridging Access to Care, Inc. (BAC) is a nonprofit, multi-service, community-based behavioral health care organization committed to building healthy communities, one person at a time.

In 2012, Brooklyn Aids Task Force changed its name to BAC and successfully made the transition from an AIDS-centered organization to a multi-service community-based healthcare organization. Brooklyn Aids Task Force was the very first HIV/AIDS organization in Brooklyn prioritizing serving persons living with HIV/AIDS (PLWHA) since 1986. Today, BAC provides mental health and substance use-related social services, comprehensive HIV/AIDS care, and coordinated health care and supportive services to under-served racial and ethnic minority communities in the Brooklyn and other parts of New York City.

Bridging Access to Care, Inc. offers a competitive salary package, including health insurance, retirement plan, paid time off, and opportunities for professional development.

JOB SUMMARY

: The Bilingual Client Support Representative provides compassionate, front-line support to clients in a busy mental health clinic, ensuring a welcoming and responsive environment. This role involves assisting Spanish-speaking clients with appointment scheduling, insurance verification, and general inquiries while maintaining confidentiality and cultural sensitivity. The representative also serves as a liaison between clients and clinical staff, supporting smooth communication and service coordination.

EDUCATION EXPERIENCE & WORK EXPERIENCE:

MINIMUM:

High School Diploma/GED or equivalent required, Associates degree or higher, strongly preferred.

MINIMUM

: Four (4) years' related experience with less than an associate's Degree

MINIMUM:

Two (2) years' experience with an associate's degree or higher

LANGUAGE SKILLS:

Bilingual/Spanish speaking required. Must be able to read, write, speak, and comprehend Spanish

and English.

CERTIFICATION:

Certified Medical Administrative Assistant strongly preferred

DUTIES AND RESPONSIBILITIES:

Client Interaction & Customer Service

Meets and greets clients, creates a welcoming environment (make coffee, set up refreshments and put snacks on display in waiting area) Promotes and upholds excellent customer service - Trauma-Informed & HIPAA compliant Answers phones in a friendly and professional manner; making all callers feel welcomed and heard Confirming client appointments via phone Provides educational material regarding mental health and wellness Builds and maintains professional relationships with clients and referral sources Appropriately handles confidential information Report client concerns or observations to supervisory staff

Communication & Coordination

Sends messages to treatment team regarding client calls, in addition to calls from lawyers, doctors, or other providers Ensures referrals are scheduled within 24 hours or less Ensures appropriate coverage for the front desk daily

Scheduling & Calendar Management

Ensures eCR calendar is accurate and up-to-date on a daily basis Establishes clients in eCR for intake process--create ID number if needed, enter and collect demographic and referral information

Insurance & Billing

Verifies client insurance coverage through eligibility portal on a daily basis Obtains prior and continued authorizations from various commercial plans and some Managed Care Organizations Ensures up-to-date patient health insurance and identification cards are uploaded in the EMR system/eCR Responsible for day-to-day patient health insurance eligibility and updates in the EMR system/eCR Notifies patients, family members, physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction Assists clients with obtaining sliding scale fee payment, including gathering documents, calculations, and informing clients of their payment responsibility Registers patients efficiently and effectively to ensure correct claims processing documents and adherence to patient privacy guidelines Collect co-pays

Administrative Support & Documentation

Checks emails and responds in a timely manner Mails and uploads admission, discharge, and appointment letters Uploads necessary documents into the eCR Distributes and requests card fare as appropriate

Other:

Other duties as assigned are based on program needs.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Strong computer proficiency in Microsoft Word, Excel, Computer skills, Knowledge of Medical billing thorough understanding of insurance benefits for Medicaid/Medicare, Medicaid/HMO, and private insurance companies. Knowledge of Billing Practices (ICD10) Strong Customer/Client/Patient Service experience required. Trauma Informed Care Experience strongly preferred. Electronic Medical Records Experience strongly preferred. Experience working with clients with Severe Mental Illness (SMI), Substance Abuse, or Co-occurring Disorders required.
Job Type: Full-time

Pay: $23.00 per hour

Expected hours: 35 per week

Benefits:

Dental insurance Flexible schedule Flexible spending account Health insurance Paid time off Paid training Parental leave Professional development assistance Referral program Retirement plan Vision insurance
People with a criminal record are encouraged to apply

Work Location: In person