Job Description

Bring new bikes to life and maintain and implement wellness plan for old bikes. Serve as a mechanical guide to parents and kids as they develop their bicycle journey.

Key Performance Areas

While this position is primarily focused on 'back of the house' service related tasks, all team members must be willing and ready to flex outside of their primary duties when needed to ensure team success. Communication and patience will be critical skills throughout the whole team.

Build bikes for sale on the retail floor Build and maintain demo bike fleet Complete routine service work for customers Order supplies needed to accomplish all service related tasks Check in and out work orders while communicating with the customer Properly operate our point of sale system to monitor work orders Accurately document work and keep track of bikes in shop for service Take a proactive approach to service scheduling to limit wait times Communicate with the customer on details of any maintenance work clearly identifying options and timeline expectations Be familiar with all of the products stocked Buddy Pegs and help customers understand how these items can improve their riding experience. Provide technical knowledge about bike components and capabilities helping increase sales and customer experience Help out on the Buddy Pegs retail floor by making sales that improve our customers' riding journey. Listen to what our customers need and then provide educated advice Make suggestions on missing items not on the retail floor Help with teaching our coaches and customers the basic mechanical skills they need. Help prepare all Buddy Pegs staff to deal with basic maintenance of their own personal bikes and issues that might develop while in a class on a child's bike.
Deal Killers

Poor attention to detail Poor responsiveness Lack of independent decision-making ability Introverted or not willing to work the retail floor Easily flustered when things don't go as planned / lack of ability to adjust on the fly Uncomfortable around children No mechanical experience
Job-Based Behaviors & Qualities Skills

Independently motivated with ability to take initiative Emotional intelligence Technology Proficiency Excellent communicator in written and verbal form Dedicated to efficient productivity Strong attention to detail Strong attention to follow through; sees things through to the finish line Proficient at riding a bicycle Able to lift 35 lbs
Experience

2 years of professional bicycle mechanic experience or equivalent History working in dynamic environment requiring flexibility Sales Youth programming (bonus - not required) 2+ years of developing personal and professional relationships in the region (bonus - not required)
Job-related Behaviors

Productivity Mindset- Strives to consistently achieve excellence in all tasks and goals. Maintains focus and perseveres in the face of obstacles. Uses time efficiently and responds quickly and constructively when confronted with challenges. Prioritizes tasks based on importance with a clear professional understanding of the value of time and a deliberate focus on the highest level objectives. Growth Mindset- Ensures job knowledge and skills are current and valuable. Receptive to feedback. Passionate problem-solver. Proactively incorporates internal vision and goals with the external vision and goals of the company. Creative Critical Thinking- Considers multiple sides of an issue. Makes informed decisions based on available information and potential consequences. Recognizes issues and determines actions needed to advance the decision-making process. Follows up as necessary. Initiative- Responds appropriately and independently to improve outcomes, processes or measurements. Readily assumes responsibility, accountability, ownership, and leadership. Seeks out and/or accepts additional responsibilities within the context of the job. Emotional Intelligence- Emotions are the glue that holds people together. Understanding of how others want to be treated, foster collaboration, embrace shared values, and build strong relationships in general. Passionate About Youth Development- Has a history of working with children in volunteer or professional roles and sees the downstream value in early childhood experiences. Obsessed with the Customer Experience- A passion for creating transformative experiences for everyone who engages with Buddy Pegs, and a recognition that the way others have done it before is never good enough. There is always another level to attain. Enthusiasm and Positive Spirit- Stays upbeat amidst fast paced and evolving work environments. Comfortable working within a 'start-up' culture with fluctuating intensity and clarity.

What's Important To Us

Our Mission is to Help Save Our Home Planet. Our Vision is to double the number of kids riding bikes in the US by 2030. It's our way of making a dent in building a better world, one kid, one family, at a time.
Afternoon and weekend hours expected

Hours per week:

20-40
Work Remotely

No

Compensation Based on Experience.

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

401(k) Employee discount Flexible schedule Health insurance Professional development assistance
Application Question(s):

Why do you want to work at Buddy Pegs? What part of your mechanical skills are you most proud of?
Experience:

bike mechanic: 1 year (Required) Bicycle Mechanic: 2 years (Preferred)
Work Location: In person