Job Description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The Behavioral Health Clinical Coordinator Supervisor manages group inbox communications, categorizes and assigns requests, oversees workflow and productivity, and reassigns cases as needed. They respond to provider inquiries, investigate authorization discrepancies, research eligibility, and provide resources. The supervisor handles staffing requests, addresses concerns from various team members, and promotes effective communication. They attend daily and weekly meetings, manage census information, correct errors, and ensure accurate authorizations. The role includes proofreading denial letters, sending team emails, collaborating with providers, and monitoring employee productivity. They conduct monthly supervision meetings, support team members, ensure training completion, cover absences, and participate in on-call coverage. Additionally, they complete duties of the Behavioral Health Clinical Coordinator and Administrative Coordinator as required.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Remote in Colorado preferred.
Primary Responsibilities:

• Plans, schedules and conducts monthly one-on-one supervision meetings with direct reports, offering feedback, setting goals, and reviewing monthly data such as average length of stay, daily productivity, and denial rates
• Responds to provider inquiries, investigates authorization discrepancies or questions, research eligibility, investigates concerns brought forth, and provides necessary resources and information
• Addresses questions and concerns from Clinical Administrative Assistants, SUD Care Coordinators, Peer Support Specialists and Clinical Coordinators. Utilizing individual chats to promote effective communication and leadership in daily operations
• Monitors the daily productivity of all employees and records the data on a spreadsheet for tracking purposes
• Performs monthly denial audits and ensures completion, especially if delegated staff are unavailable
• Steps in to cover for team members' planned time off (PTO) and unexpected absences when needed
• Assists with completing annual evaluations for employees
• Reviews and approve timesheets
• Participates in weekend on-call coverage
• Maintains up-to-date PTO and On-Call calendars, updates team coverage information, manages PTO requests, and ensures appropriate on-call coverage is in place
• Manages all communications sent to the group inbox, categorizes requests by type, and assigns them to individual Clinical Coordinators
• Reviews, proofreads, and edits all denial letters for accuracy, making revisions as needed, and coordinates their distribution
• Monitors group inbox folders, oversees general workflow and productivity, and reassigns cases as necessary
• Addresses staffing requests for case reviews, medical necessity, eligibility requirements, and general process questions
• Attends daily supervisor meetings to review immediate concerns, receive instructions, strategizes and plans for upcoming team changes and brainstorms solutions to various issues
• Manages and updates internal Behavioral Health and Substance Use Disorder census information to ensure accuracy
• Monitors authorizations that are misassigned and reassigns them appropriately
• Corrects census error and category reports or delegate corrections to the appropriate authorization owner and follows up to ensure completion
• Drafts and sends out team emails three times a week containing team information, reminders, and updates
• Attends weekly CSNP/SUD facility meetings and collaborate with providers
• Leads weekly Behavioral Health bed rounds to encourage collaboration with case management and discuss extended lengths of stay or rapid readmissions that need attention
• Verifies and maintains facility lists are current and accurate, including provider contact information, eligibility details, and other relevant information
• Supports the SUD Care Coordinator and Peer Support Specialist by managing callout reports, ensuring outreaches are current, and assisting with staffing needs throughout the shift
• Ensures timely completion of all assigned MyLearning modules for self and team
• Attends all assigned trainings and monthly team meetings
• The supervisor also completes all duties and responsibilities of the Behavioral Health Clinical Coordinator and Behavioral Health Clinical Administrative Coordinator as required. For detailed information, refer to the job descriptions related to these positions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Current, unrestricted independent licensure as an LAC, LPC, LMFT, LCSW in Colorado
• 4+ years of experience directly serving individuals with behavioral health conditions (mental health/substance use disorders)
• 1+ years of experience with local behavioral health providers and community support organizations addressing SDoH (e.g., food banks, non-emergent transportation, utility assistance, housing / rapid re-housing assistance, etc.
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
• Substance use treatment experience and/or behavioral health treatment experience
• Utilization Management (UM) experience

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Skills Required