Job Description

Grow With Us!

At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Benefits Specialist to join our team. This position will report to our agency located in Shelby Township, MI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a hybrid position.

Responsibilities:

Resolve claims issues and benefit questions to support client Human Resource Department and to ensure overall client and employee satisfaction. Diagnose and handle complex claims questions and issues promptly and efficiently. Work diligently with insurance vendors to resolve issues. Identify trends and implement new processes when needed. Answer and respond to all incoming customer service calls. Maintain high service levels and low abandon rates on customer service calls. Work with outside enrollment vendors and insurance carriers to ensure overall client satisfaction. Acquire applicable knowledge of vendor's system in order to assist client with higher-level concerns. Understand and become knowledgeable in using vendor's systems as applicable to accomplish core job responsibilities. Assist with open enrollment testing of client's site. Resolve high-level customer enrollment and reinstatement issues by working directly with the online administrative vendor as needed. Maintain log of all incoming calls, inquiries, and emails, including electronic record and data retention. Respond to all employee inquiries (phone calls and emails) within 24 hours of receipt, using sunset rule Document all processes and procedures for resolution of claims, working with both fully-insured and self-funded, carriers and TPAs. Work with Account Manager and other team members as needed to resolve customer service issues.

Qualifications:

High school diploma required; some college preferred. 1-2 years' industry experience Demonstrated work experience in a corporate environment Strong professional phone skills and Microsoft Office Suite skills Demonstrated ability to work independently Demonstrated ability to solve complex problems Detail oriented Team player Ability to handle multiple tasks and organize workload appropriately Able to understand benefit plan documents, summaries, contracts, and communicate effectively to others

Benefits:

Company Paid Life Insurance, Long-Term and Short-Term Disability. Medical, Dental, Vision and FSA/HSA plans. 401(k) with company match. Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits. Generous PTO. An awesome team of professionals!


The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.