Job Description

BCInsourcing strives to hire qualified people from a wide variety of backgrounds to expand our diversified workplace, not just because it's the best thing to do, but because it makes our Company stronger. If you like to serve others and love being part of a dynamic team, look no further.
BCinsourcing, a Lockton Company, is one of the nation's leading benefit communication firms. Headquartered in Kansas City, we provide customized benefit communication and administrative services directly to employees throughout the U.S., supporting our clients' HR departments and their individual employees.
The Benefits Coordinator supports our client in providing life-cycle benefit services to the client's Human Resources department and employees. The Coordinator builds business relationships with our client primarily in a face-to-face, onsite environment operating at the client's workplace of operation. Responsibilities include employee communication and a range of client-specified benefit services.

Location:

This position supports The University of Kansas Health System. It is a hybrid role that requires at least one onsite day per week, with the remaining days remote. During peak periods, additional onsite days may be required.

ESSENTIAL FUNCTIONS

1. Represents BCInsourcing as an ambassador to The University of Kansas Health System by cultivating effective business relationships and maintaining rapport with all case partners and the client's employees
2. Serves as a liaison between the client's Human Resources department, employees, BCInsourcing, and benefit carriers
3. Develop a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and make client recommendations
4. Provides a variety of benefit services; based on client needs, duties may include (but are not limited to) the administration and support of: qualifying life events, status changes, dependent verification, billing, leaves of absence, benefit enrollments, and applications and varied assistance programs
5. When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client and BCInsourcing
6. Investigate and self-resolve benefit-related concerns, including enrollment, deduction, billing, and claim issues
7. Responds to employee and carrier inquiries in a timely and accurate manner
8. Accurately tracks employee services and client support in appropriate systems
9. Performs all other duties as requested by BCInsourcing

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma/GED equivalent and/or related work experience equivalency

Proven experience operating in Microsoft Excel.

Must have previous experience in HR/Benefits to be considered.

Proven professional user experience operating in a HRIS payroll/benefit system, or Client Relationship Management (CRM) system

Professional experience demonstrating client service skills while multi-tasking and working with strict deadlines

Demonstrate self-driven outcomes with little supervision

Proven professional experience following a step-by-step process while using deductive reasoning to produce positive outcomes

PREFERRED EDUCATION AND EXPERIENCE

Working knowledge of benefit insurance products, including core and/or voluntary benefit insurance

Working knowledge administering leave of absence, retirement, health and wellness and/or financial wellness

TOTAL REWARDS SUMMARY

Paid Training And Professional Development Company Provided Equipment Medical with HSA; Wellness Program/Gym Reimbursement Dental and Vision Plans Additional Voluntary Benefits 100% Employer-Paid Benefits including STD, LTD, and Term Life & AD&D 401k Plan with Company Match Pet Insurance Immediate Paid Time Off Accrual Immediate Eligibility for 9 Company-Observed Paid Holidays Plus 4 More Floating Holidays Paid Volunteer Day Employee Referral Bonus Program
Starting Hourly Range for This Position ranges between $21.63 - $24.03/hr.
The base salary range represents the estimated low and high end of the salary range for this position. BCInsourcing takes into consideration a combination of the selected candidate's skill set, experience, qualifications, licensure, and other job-related reasons as it relates to the position. At our Company, generally an individual would not be hired at the top of the range of the role, and compensation decisions are dependent on the facts and circumstances of each posting.