Job Description

JOB PURPOSE & MISSION

Responsible for the day-to-day management, operation and accountability for assigned IOP department. Makes decisions, within guidelines, that could seriously affect the division, department and/or GHS System's financial and performance objectives and strategic results. Provides input to the director/manager on budget for area. Direct reports include supervisors, and staff employees including responsibility for performance reviews, hiring, disciplinary actions and terminations. Performs job for the age population served, as defined in the department's scope of service.

Essential Job Functions include, but are not limited to:

1. Participates in the development of departmental goals and objectives.

Ensures that departmental priorities are carried out on a daily basis. Ensures that the goals and objectives of the department are administered daily and are consistent with management expectations. Ensures that departmental measures for processes and expectations are carried out on a daily basis. Assists with recommending alternative methods of providing services to reduce departmental operating costs. Supervises the staff of the department in regard to fluctuations in the workload.

2. Demonstrates effectiveness in supervising assigned staff.

Supervises departmental staff and processes and recommends changes as needed on a daily basis. Supervises operation of the department daily. Provides leadership to maximize the effectiveness of the work performed daily. Works with management and staff on data concerning the department and their activities.

3. Coordinates the daily activities of the assigned work area.

Ensures that policies and procedures are followed. Coordinates the daily productivity of the department. Maintains an effective working relationship with administration and other departments. Monitors the performance improvement program for the department. Coordinates programs that are developed to improve departmental communications. Prepares work schedule, assigns personnel, evaluates work performance and makes recommendations for personnel actions.

4. Demonstrates effectiveness in monitoring the daily activities of the department.

Ensures that standards of performance are administered daily. Communicates policy interpretation to staff. Communicates effectively and expresses information clearly to staff. Maintains required records, reports and statistics as required. Analyzes operational data and adjusts as necessary to provide adequate, economical service. Establishes and maintains an effective working relationship with management and other departments. Encourages staff participation and communication in decision-making. Ensures that all equipment is maintained in a safe and productive operating condition and that all service/maintenance records are properly maintained.

5. Provides technical and supervisory skills for assisting in the operating functions of IOP.

Investigates and identifies the cause of a problem before taking corrective action. Serves as a resource by sharing knowledge on technical issues. Demonstrates a thorough knowledge of the principles and theories of advanced technical procedures. Effectively addresses concerns regarding IOP services, both administrative and clinical, and in working with supervisory staff to resolve the concerns. Promotes continuous quality improvement within department through staff education, monitoring and ongoing improvement projects.

6. Provides assessment and subsequent interventions to patients and their families.

Develops accurate comprehensive psychosocial assessments and examines current problems and relevant bio-psychosocial and environmental factors, within the mandated time frames. Communicate aspects of the assessment to members of the health care team, patients and significant others, ensuring that information is always current. Demonstrates an ability to assess suspected or actual abuse and neglect cases and follows current state and hospital policies on reporting such cases. Identifies potential suicidal and/or homicidal risks with patients; utilizes established methods and interventions as appropriate to address and follows reporting regulations. Arranges and facilitates group therapies, individual therapy and family sessions as ordered by the psychiatrist. Monitors and assesses ongoing issues referring to patients and their families. Communicates and documents same and updates treatment planning as needed. Effectively participates as an interdisciplinary team member in developing the plan of care as appropriate. Communicates verbally with tact and sensitivity toward the patients and their families. Encourages patients to participate in decision making and assists in patient/family education as needed, to aid in communication and input in the treatment plan. Monitors appropriateness of length of stay and documents accurately the medical necessity for continued stay. Works with other team members to improve patient outcomes.

7. Performs all other duties as assigned

.

JOB REQUIREMENTS

Experience

Required: Must be able to exercise considerable judgment in the application, evaluation and implementation of new or revised procedures, techniques or practices to work problems.



Preferred: Sufficient experience in all areas of IOP

Education

Required: Master's degree in counseling, psychology or social Work

Certifications & Licensure

Required:


Current LPC, LCSW, LMSW or PLPC licensure Current CPR certification

Special Skills or Knowledge

Required: None

HIPAA & SAFETY REQUIREMENTS

HIPAA -

Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: Medical records without limitation both paper and electronic, patient demographics, lab and radiology results, patient information related to surgery or appointment schedules, medical records related to quality data, patient financial information, patient billing 3rd party, patient related complaints, information related to patient location, religious beliefs and/or public health records.

SAFETY -

Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, patient identification, administers/collects medications/blood order, transports/monitors or observes patients with infusion pumps, and monitors clinical alarms.

PERFORMANCE CRITERIA

& STANDARDS

Everyday Excellence Values

- Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.



Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community. Takes initiative in living our Everyday Excellence values and vital signs. Takes initiative in identifying customer needs before the customer asks. Participates in teamwork willingly and with enthusiasm. Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care. Keeps customers informed, answers customer questions and anticipates information needs of customers.

Corporate Compliance

- Employee demonstrates commitment to the Code of Conduct, Conflict of Interests Guidelines, and the GHS Corporate Compliance Guidelines.



Practices diligence in fulfilling the regulatory and legal requirements of the position and department. Maintains accurate and reliable patient/organizational records. Maintains professional relationships with appropriate officials; communicates honestly and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

Personal Achievement

- Employee demonstrates initiative in achieving work goals and meeting personal objectives.



Sets goals and action plans to achieve objectives. Completes assignments following accepted. procedures and practices, even when workloads and demands are high. Adheres to high moral principles of honesty, loyalty, sincerity, and fairness (integrity).

Performance Improvement

- Employee actively participates in performance improvement activities and incorporates quality improvement standards in his/her job performance.



Utilizes data to plan new products and services. Strives to continuously improve all aspects of the business operation through quality improvement initiatives. Assures the accuracy of data, work, or information and contributes ideas and suggestions to improve approaches, methodologies, and productivity. Utilizes data to implement clinical and operational redesign efforts. Willingly participates in organization and/or department quality initiatives.

Cost Management

- Employee demonstrates effective cost management practices.



Demonstrates effective time management to promote productivity and cost efficiency. Uses material goods wisely, is conscious of the environment and is accountable for prudent use of our talents and financial resources. Develops appropriate budget(s) for areas of responsibility. Effectively manages budget(s) and continually monitors key cost areas.

Leadership

- Employee demonstrates effective leadership by developing standards of performance, determining areas of responsibility and accountability and delegating authority.



Invites input from others and shares ownership and recognition. Inspires people by example and influences them to do and be their best. Inspires and encourages teamwork. Consistently executes applicable company policies, rules and regulations.

Operations Management

- Employee demonstrates the ability to give clear and concise instructions as to assignment objectives and methods, and reviews results at all critical points.



Establishes clear work objectives that prioritize and focus employee efforts. Staff works area with appropriate numbers of qualified employees. Allocates and delegates work effectively to make efficient use of resources and employee capabilities.

Performance Management

- Employee demonstrates an awareness of employees' development needs to improve work effectiveness and ensures that training and related programs are available to meet these needs.



Provides opportunity for skill development for employees. Provides ongoing performance feedback to employees and takes corrective action when necessary. Completes and conducts performance appraisals by established review date.

Patient & Employee Safety

- Employee actively participates in and demonstrates effective patient and employee safety practices.



Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety. Employee proactively reports errors, potential errors, injuries or potential injuries. Employee demonstrates departmental specific patient and employee safety standards at all times. * Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.